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Express Scribe will NOT play DSS files! - Frustrated

Posted: Jun 24, 2012

I am upgrading to a new computer finally with Windows 7 and IE9. I was thrilled when everything was loading up fine-but the new version of Express Scribe will NOT play DSS files! I have a USB-1 pedal, but this new free version they have insists on us buying their $70 pedal OR their Pro version of Express scribe for $30 (on sale). I am furious! Anyone get this newer version to work w/o buying anything? Thanks in advance!

Express Scribe Pro/Free - SH

[ In Reply To ..]
Express Scribe Free will not play DSS/DS2 files, but the Pro version does.

Did you have the full, paid version before? Do you still have your license key? Or were you maybe in the middle of a free trial?

http://www.nch.com.au/scribe/index.html

same with foot pedal - luvie

[ In Reply To ..]
The same thing happened to me. I had to reinstall the free version of Express Scribe and my foot pedal no longer works....unless I pay for the upgraded version. I have not been able to find another free player either.

Had to pay for PRO! - oh well

[ In Reply To ..]
i ended up paying for pro...on sale til end of june ($29.00) all works well now!

pro version question - luvie

[ In Reply To ..]
Are you able to use the pro version on more than one computer? Thanks

I am puzzeled - Nina

[ In Reply To ..]
If you have used an earlier version of Express Scribe, ones that did not have the pro version tagging along as trial, you can just install that and use. If you are going to download the latest one from NCH website, they would obviously want you to buy it. They don't even have an older version archive for the same purpose...LOL!!!

Anyway, here is a link to an older version of this program. I am sure this will end your frustration.

http://www.4shared.com/file/fDLCc-5j/Express_Scribe_v415.html

Me too. :( - mtlt

[ In Reply To ..]
I had used the free version by downloading it and uninstalling it for almost three years and I recently ended up paying for the Pro version, but it has issues. They had me to download an update for it about a month after I purchased it because of DSS files only loading sometimes and having to try loading it and then deleting it and reloading it again until it would play correctly. It worked fine after the update for about two months. About a month ago when I would use my foot pedal, I would press the Play button and the file would play correctly sometimes, but other times it would play for a few seconds and then skip back to the first of the file if I released the button. Sometimes it would just play for a few seconds and then just freeze up completely. I replaced the foot pedal twice and also tried NCH's suggestion of uninstalling and reinstalling the software to see if that would fix it. It still wasn't working correctly, so I sent two messages to their tech help and was told to download yet another update for it. Now, instead of it saying that it is licensed to me as it did after I first purchased the Pro version, it says "Express Scribe Pro - Unlicensed Trial Version". I sent them another message about two weeks ago asking them why it no longer says "Licensed to" with my name on it and still have not heard back from them. I have an Infinity USB pedal and it works fine when it wants to with the program. My sister-in-law has the same foot pedal with Express Scribe and just upgraded to the new version with her new computer and hasn't had any problems at all with compatibility.

So Fed UP with NCH! - steph

[ In Reply To ..]
I was forced into buying Pro because I got a new computer with Windows 7 and IE9. I am so so so mad....The sound quality SUCKS, no matter what i do, and now it cuts off voice files at the last 15 seconds.. won't play the last part at all!!! I am back on my old computer until I figure this out - because they will NOT answer my questions.. no help at all - of course, this is probably because I didn't buy their support contract, which they plainly say their PAID SUPPORT CUSTOMERS will be helped first.. um, hey, your company forced me into a situation to have to buy your PRO version - I suggest you help ME get it to work. It is crap (the PRO version and NO response from support).. so so so fed up.

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