A community of 30,000 US Transcriptionist serving Medical Transcription Industry

punishment - oldtimer

Posted: Oct 01, 2011

What is the "punishment" by MQ, if any, for abandoning or breaking a job?

I break at least 3 times a week when at the - Just meandering through

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end of my shift to get a job I can finish without going over by more than 5 or 10 minutes and have never heard a word about it.

I was told once that when you abandon a job it is held in limbo and will keep coming back to you unless you stay logged off for 15 minutes or so, but when you break a job it goes back into the pool to be picked up by someone else, so breaking a job is more acceptable than abandoning a job. Anyway, I have never been reprimanded for breaking a job, and rarely have I ever abandoned a job so don't know about that.

Punishment - oldtimer

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I haven't done this regularly but, as you said, at the end of the shift sometimes I do, wasn't sure if I should abandon or break and didn't want any more trouble with MQ than necessary. You have really helped, thank you.

Well, since the below posts seem to suggest - Just meandering through

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that everyone is told something different by their CCMs, maybe it is best to just ask your CCM what her/his rules are.

I have been told that it is okay to go 15 minutes over my shift and finish the job routed to me rather than abandon and log off so as to keep in TAT, and that is what I do so I don't have to remember to make up time or start later the next shift.

I know that in cases of short power outages or whatever that the job I was working on comes back to me as I left it if I get back in within 15 minutes or so (which is a good thing), so abandon does hold the job in limbo for some time. Breaking makes sense to me as then the job is not held in limbo and goes back into the pool in its original state and does not affect TAT.

I was told to never do this - sm

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For the years I have been here, I have always been told that if I see the next job in my queue is going to put me over, to either log out after my current job and make up the time on the next shift or do the job and then clock out that much earlier my next shift. I always just do it as it is far easier to clock out early the next day than to hope for enough work to carry me through the minutes I need to make up. Besides, if you're full time, that is why we are scheduled for 40 and only need 39 hours to stay full.

I was told same - and

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Dont want to be on the phone call one day like those a few months ago that were let go for not meeting schedule.

They will let you go for not following rules (too many F11, not sending to QA, sending too much to QA, abandon, break), not following schedule, and for not meeting accuracy.

Not gonna catch me doing anything wrong. I've had teenagers, and have been divorced. I can walk on eggshells all darned day.

Exactly, why risk it when it is so easy to avoid? - nm

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xx

NOTHING. - See below

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At end of report I am on, I just get off. Not sure if it is abandoning when next report is displayed on upper right of screen? Been doing this for quarter of a century.

If I have a report to do and it is turns out to be a surgery report that was mis-coded and since I do not do surgery reports, I just hit abandon. I make a note though at home about it so if there were questions, I would have info. Been doing this for a couple of decades.

It's not considered abandoning anymore on logout - sm

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It used to be we had to check that little box on the Download/Logout prompt before downloading next job so another doesn't show up in our queue. That was annoying. Now they fixed it so we can just log out after a job.

By the way, if a report is miscoded, you should correct the worktype and break it, not abandon.

Yes, I do fix the code, but I was told to abandon - not break it. So contradicting working here.

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Darn if you do and darn if you don't.

Per DQS Guidelines - The correct answer

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Pasted from most recent DQS guidelines from MQcentral:

Scenario 3 - Work Type entered does not match information being dictated and is not a work type you transcribe.
-Change to the work type that matches information being dictated. From the DocQscribe edit screen choose Break in the upper right hand corner. Breaking the job in this manner will save the work type change and route the job appropriately.

no punishment - Wendi970

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I broke and abandoned many many jobs the last few months I was with MQ, like 3 to 4 a day. Why did I do this? Because I was being hateful (or self-preserving, depending on your take). My pay had dropped to less than half of what it was a couple of years ago and I started refusing to do jobs I knew were awful. I don't endorse it and it's not a very nice thing to do to fellow transcriptionists, but nothing will happen unless you do it so often during a day that it becomes riduculously obvious OR you are on 100% QA (someone would be monitoring your work).

No matter how bad a place is, I always give - Cannot condone childish behavior

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notice and leave on good terms so as not to burn bridges, especially if I have worked there for a number of years. You never know when you will need them for a reference or, heaven forbid, you want/need to return.

I take pride in my work no matter how I feel about the company and certainly would not affect patient care or my fellow MTs because I was mad at the company. You did the right thing by leaving.

giving notice.... - Former MT

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I usually work at least a week, preferably 2-week notice. However, when I left the Q I gave 2 days. My account had just vanished the day before my now employer needed an answer whether or not I was joining then full time. Since I had no work, I figured I wasn't needed. I did, however, call my CCM and tell her I was leaving rather than sending an Email. She had always been awesome to me, and she thanked me for calling. Besides, I have 10 years invested with being an MT...9 years with Spheris, and 1 year with the Q after they bought us. I wrote a very nicely-worded letter of resignation, politely stating why I was leaving, and never heard anything from the higher ups, except a form letter in the mail, not even addressed to me personally, on how to return my equipment! Then about 3 weeks later got my letter of termination, which made it sound like they had let me go, not the other way around. GRrrrrrr..... I'm just hoping if I ever do need a reference from them that there will still be someone there who speaks ENGLISH, no Hindu, or whatever!

reference? - hahaha

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I had been a "good" employee for 15+ years and asked my supervisor if I could use her for a reference. She replied, no we can't do that. Well, thank you very much Q for nothing. I am working on my own terms now and don't care what the terms are that I leave on. I've only been part-time with Q and have had other part-time jobs at the same time while working for Q. I can get good references from them. In fact I just used one of them to get a different part-time job. So Q can just KMA cause I don't need them, doubt if I ever will, cause there's always wal-mart and the convenience stores and temp agencies and they may not be the greatest jobs in the world but neither is the Q -- far from it. If they don't pay better than the Q now, eventually they will.

It's a law - sm

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that they can't give reference. They can only tell a future employer your dates of work. Yes, an employer can give you a letter of reference but many companies stick to the rule that they will only give dates of employment.

it is the law.... - Former MT

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I had this discussion recently with my new employer regarding someone who had been "discharged." And, he did tell me that legally all they can say is "yes so-and-so worked here from **** until ****. So now I'm wondering if it matters how good you do on your job and why do employers ask for references if they can't be given? Hmmm.... perhaps a "personal" reference is something different?

I kinda don't get this... - sm

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There is no law (to my knowledge) saying that if I was a good employee, my super couldn't give me a reference, assuming that I left on good terms. I tried to put in my 2-week notice for the Q, but after sitting there w/ no work, I shut it down and didn't go back. In 23 yrs, I've never not fulfilled a 2-week notice until this one.

The easiest way to get hired is a GOOD past or current employer reference. - no message

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x

you are lying - !!!!

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If you're not then prove it. Where is this law, so I can look it up myself. I have already received applications from the Pennsylvania government (I believe it was either the Department of Banking or Department of Labor) requesting references and they specifically want your past and present supervisors listed as references. I doubt the government would ask for that if it was illegal. So there.

Wow - sm

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Don't think anyone is lying. Perhaps misinformed but not lying. Anyway, here is what I found on the subject.

Oh wow yourself, guess you were just misinformed - ...

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The overuse of the word "wow" on this board is even more annoying than people claiming things are illegal when they really arent -- cant be bothered to verify their information before passing it around as "The Law."

http://www.askamanager.org/2010/06/its-not-illegal-to-give-bad-job.html - not a law

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x

childish behavior - wendi970

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Even though I'm surprised you visit this site, I think I know who you are. I don't really care if I burned a bridge with MQ (hope I did). I always did take much pride in my work - that is exactly why my QA audits were always 99%+. I cared very much about patient quality, which is why I frequently sent emails when I found gross errors on other reports I saw either when QA'ing or in the files. I obviously cared much more than MQ cares, elsewise, they wouldn't be threatening patient care on a daily basis by paying slave wages and forcing MTs to guess or face punishment for sending too many QA markers. As I said, I did not endorse this practice - but only because of my fellow MTs, not because of MQ. If MQ cared, they wouldn't have taken away decent pay and they wouldn't have outsourced to India, and most of all, they wouldn't have put the MT in the precarious position of deciding whether to guess at medical terms or face even lower wages. I think my week and a half's notice was more than MQ deserved. You're absolutely right, I did the right thing by leaving. I only pray other MTs who know their worth do the same thing.

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