A community of 30,000 US Transcriptionist serving Medical Transcription Industry

IMPORTANT NOTE. Check your line counts. - Messed up.

Posted: May 25, 2010

I POSTED DOWN BELOW EARLIER ABOUT MESSED UP LINE COUNTS. We are hitting the holiday weekend. Line counts are off.

Go to your statistics and type in date May 1 through May 15 and what does it show you?

Go to your statistics and type in dates May 16 to todays date and what does it show you?

Type in May 19 to 21 or May 18 to 19 and what does it show you?

EVERYONE SHOULD CALL ON THIS. Supposedly, there is not enough people calling for them to do anything about this. Get a ticket number. The more calls there are, then maybe they will do something.

At first they thought it was my computer setting since they only received about 4 calls with this problem. I do not believe it!

If you check each individual date, it will show your correct line count. Do it daily and copy it to maybe an email or print it out?? Not sure what to do!

I called support and told they have nothing to do - with this and to call CCM

[ In Reply To ..]
as it is a payrol thing. I am wondering if it is a date screw up within DocQmanage as whatever date range you put in, the first day you worked for that date range is not there and double for the last date. Still makes you go hmmmmm....

You are right!!! - I have nothing showing

[ In Reply To ..]
for the 18th even though I put in a full day.

I will call my CCM in the morning. Better to get on it before the pay period closes.

I too have the same problems for 24..sm - ververyoldMT

[ In Reply To ..]
I DID send in requests and got 2 ticket numbers from support. Both of them said that the issue had been resolved NOT!!!!! My CCM stated to get with support as she was traveling. (She is a good sup by the way). I have 1 report showing for all of Monday, May 24. I drew attention to the problem of the jobs I did from 3-5 pm not being there. And then the slow down at 11 pm. I was able to transcribe and complete 3 reports before it went haywire.... Now, it seems nothing is going to be done about it.... Am I going to start being more scrutinized because of not letting it go? I have been more than loyal to the Q and want to stay that way. I don't like the changes, but I will roll with the punches. This is really not good.

Keep track and do complain about this because... - huh?

[ In Reply To ..]
I had something similar happen to me several months ago.

The end result, I got called on the carpet for supposedly not making my line counts because this is how they figure how many lines per hour you are doing.

Fortunately for me, I was able to prove I had done my work. Do start with your CCM because if they can see and understand the problem, they can make support look into the matter. Starting with support often does you no good.

By the way, this is an excellent argument against the time they said not to waste time keeping a log of all the work we do.

Did u see the new notice about maintenance ? sm - ververyoldMT

[ In Reply To ..]
They just posted that maintenance update to correct some problems that arose from update Sunday will be done at 5 a.m. 5/26. Ahh.... Now something strange, why do the job #s we get on reports and the ones showing on DQM internal job #s totally are different? My CCM is out of town again....

Line counts are not off - I keep a log every day of line amounts - the only thing messed up is the dates

[ In Reply To ..]
I checked yesterday. Yes, the dates are off. However, it is just the dates. The 17th's count (which is missing) shows up as the 18th's lines. The 18th's count shows up as the 19th's lines. The 20th's count shows up as the 21st's lines and so forth until you hit today where what you are actually seeing as the 25th's lines doubled with 2 different numbers is really the 24th's lines and the 25th's lines because the dates are off a day.

Again, when I checked, the line counts are indeed accurate. The dates, however, have all skipped forward a day, eliminating the 17th (Monday) and doubling the 25th.

The worst thing that could happen if this continues is that the last day, Memorial Day, will have a double count, so double the holiday line pay. Cheers!

Calm Down Everyone - MT

[ In Reply To ..]
Things are skewed, but calm down. If you go into your Daily Counts at the end of each work day (wait a bit to make sure everything is processed) and write it down, you'll notice that it comes up even. I keep a spreadsheet of sorts and log this every day. That way, I know what's what.

no, unfortunately my jobs done on 24th are not there... nm - ververyoldMT

[ In Reply To ..]
I wish this were so. With the system going bonkers Monday night, I lost 3 reports. I did trust MQ and did NOT write down the job numbers. They are gone, vanished, vamoose, sayonara. Dum,Da, Dum, Dum DUMB!!!!! me... Now I am doing another log, and like I said the job #s I see on DQS do not match anything that is on DQM's internal job #. Where do they get that number from. Still does not change the fact the burden of proof was left to me, and I fell through by trusting that the line count and jobs done were there. Quite frankly they always have been before. This was something I did not have a problem with before....

My counts are fine. - Perhaps not everyone is

[ In Reply To ..]
involved? I just checked everything, and they are all showing up properly.

me either - noproblemo

[ In Reply To ..]
Is this only happening in the region with the lockdown? Is this the same region having problems with DQS freezing up all the time?

I have not had any problems with line counts or with DQS going slow(freezing, not loading jobs, etc.).

Strange.

DQS Problem, Not Just MQ Problem - Old MT

[ In Reply To ..]
I don't work for MQ but I do use DQS and things are mixed up, so it's not a regional/MQ problem.

Did you guys check your status from the 16 to today? - Does it show double anywhere?

[ In Reply To ..]
If I do just one day statistic like today or yesterday, it is fine. But if I do 2 days or more, like May 24,25 and today, it is screwed up.

Your DQS linecount is not what they use to pay you with. - nm

[ In Reply To ..]
nm

what do they use then?...nm - vickypage

[ In Reply To ..]
x

That's what they are supposed to pay you with... - Sara

[ In Reply To ..]
Not the DocQmanage line counts--which are lower. At least that's what we were assured when the Q brought our company---that the count on the MT's PC was the correct one and the one they would ''pay you with''.

huh? - mt

[ In Reply To ..]
key word there is "assured";)

They go exactly by whatever it says in your "statistics" in DQM.

Similar Messages:

Oct 15, 2011

More often than not, after finishing my shift, I can't get into DocQManage to check my line counts. It keeps rejecting my password, saying I'm already in, which I'm not. Since it will eventually let me in, maybe a hour later, I wonder if it's a deliberate stall to change my line count before I can see it, making it appear less. ...

May 20, 2013

Lately their line counts have been running about 25% lower than the line count shown in Word. They used to be just about equal. Counting characters not typed (headers, footers, demographics, etc) does not even come close to the reduction in lines. Is anyone else experiencing this? ...

Dec 18, 2013

x ...

Mar 11, 2014

Whoa, wazzup with these line counts? Check yours . . . see if you are missing a lot! ...

Jan 01, 2013

Can you tell me what the required line counts are for Nuance please ? ...

Oct 24, 2011

I would like opinions about the IT (Instant Text) line count program? Do you find it user friendly? Are there other programs preferred/easier? Any suggestions or opinions? TIA. ...

Aug 14, 2012

I was wondering if someone could point me in the direction of an accurate line counter. I currently use Word, but am not sure if it's accurate. ...

Sep 24, 2010

record. That's a new one on me. I work at home and no driving is involved, so why would they care? It's bad enough companies routinely check credit scores, now this. More and more it feels an invasion of privacy, and if I am using my own equipment in my own home, why would anyone care if my credit sucks or if I am a horrific drive? Oh well ... ...

Aug 05, 2010

I was wondering if anyone knows exactly what OSI cuts out of their line counts? Seeing as they use a remote website for line counts, it is pretty obvious they cut corners with what MTs get paid on. I was just wondering WHAT are the cutting? Do they only pay 1 space? Do they not pay if you copy and paste? Do they only pay on a % per page - meaning if you have little on 1 page you aren't going to get any credit for those lines, etc? Just curio ...

Sep 07, 2010

Is it me, or does it seem that since 6.1 went into effect, my counts are a lot lower than usual when I check them under statistics. ...

Nov 12, 2011

I know this has been discussed before, but what is up with these line counts? I used to have no problem doing 200+ lph. Now, I work at the same pace on an account with less ESL speakers and I struggle to get my required 150 lph. I won't even comment on the fact that my straight typing has dwindled away to maybe 10 lines a day...on a good day. Thanks for listening...this is just all so very frustrating. I try to keep a positive attitude and be very diligent about my work and ...

Feb 03, 2012

For MTs with this company, are any of you having trouble meeting the line count required with VBC within a 40-hour timeframe? I even have expander program. ...

Jul 12, 2012

I posted yesterday and had lots of views, but no one replied. Every time I check a line count in different online "character counters", it is about 10% over my MM count. What is the most accurate way? ...

Apr 19, 2013

I was wondering if any of you could tell me your average LPH. Is the ASR at Nuance pretty accurate or are you constantly making corrections? How many lines per day are you able to do? I was offered a job here and I know I can trust you more than the recruiter to tell me the truth. Are the top producers really able to make a decent paycheck? Are you kept on your primary accounts for the most part? TIA. ...

Mar 10, 2014

Is anyone's line count for today WAY OFF?? I've been working all morning and it seems to be waaaaaaaay too low! ...

May 18, 2015

Anyone out there finding that their lines are dropping for no apparent reason? Have been struggling for 2 weeks to get minimum 150 lph, doing nothing different than I've ever done, same amount of work, same clients, same hours but lines suck. What are the chances they are messing with our bean counter?? ...

Jun 23, 2015

How many lines are reasonable to expect from QA per hour? Is a flat rate of 0.09/line count a good rate? Any info would be appreciated! Thanks- ...

Dec 28, 2009

Does anyone work for DTS America and have problems with descrepancies on their line count? ...

Feb 05, 2010

I would just like to know who DOES get their line counts in every pay period. It seems I am always a little short due to low volume? I hope I am not in the same boat........Thanks for the input! ...

May 03, 2010

Does anyone who's recently been hired or who have been there a while tell me what the current line counts are for those who want to be full-time employment status at Etransplus? I work on VA accounts and was told it was 10,0001 per pay period, but I've been told by one of the office staff that it was 12,000. I've sent email after email to the supervisors with no response. Does anyone know? I just want to make sure I'm hitting the right target. Th ...

May 12, 2010

According to the Escript, I'm doing an average of 300 lph on VR but usually at the end of 8 hours, I don't top 1100 liines most days. On Dictaphone's ExSpeech, i used to consistently do 1800-2400 a day on a combination. I have noticed with EScript that 1 day a week, my lines will hit 1200-1300, and I even hit 1500 one day, yet the lph were still 300. It doesn't make sense. No, I do not take breaks. Half the time I don't stop ...

Jun 26, 2010

I kind of feel dumb even asking this question but how does one get these 300 lph counts I've read about on here? I have 12 years plus years experience and have only worked in 2 different hospitals. We never had expanders so I don't really know much about them. I average about 180 lph but am realizing now working for an MTSO that I am going to have to increase my line counts. Thanks! ...

Jun 22, 2010

Hi - I have a question regarding counting templates. I have a new doc who wants me to only count what he dictates, and not the templated review of systems, past medical history, social history, etc. which is all unchanged (unless he says to change it). Do you cut and paste your work into a "count" file to get the total, or do you tell the doctor that it has to be included in the count. And what about the times he does make changes to the "templated items". I welcome any suggestions. ...

Jul 17, 2010

extreme trouble being consistent in their line counts? Some days I struggle to get half my lines and some days I can double them. Of course there are factors that influence that like lack of work, which account I am on, if I am having technical difficulty or if I am having an off day personally, but when I look at my timesheets, I look like the most random person on earth. I know many people say they work 7 days a week to get their lines, etc., and I have most certainly been th ...

Jul 19, 2010

My highest line count in a day is 2012.... I am wondering what everyone else's record is and how long it took them to get it ????? ...

Jul 29, 2010

I am just curious as to what line count standards are out there. What are your line count requirements for the day and how much do you use your QA for things like missing encounters, unable to ID patients, incorrect work types? Where I work our standards are relatively lower than other places, however, we also are required to match encounters, determine the work type, send an email for each work type or inrcorrect MRN, create a temporary patient if we cannot find the patient anywhere in the s ...

Nov 08, 2010

Please share highest line in 8 hour day with VR, but no normals. My highest was 2300, but range from 1700 to 2300 usually. I've been at for about 6 months now and need to know where I should be and where I can potentially be. Thanks ...

Nov 15, 2010

Okay, another end of pay period with not enough work to make line count. This is just not right. Is there anybody working for DTS right now, working their scheduled shift and making their line count? What is happening there? ...

Dec 02, 2010

Is anyone else suspicious about how they are calculating our line counts? I have been siltting here VERY diligently and typing like crazy these last few days and my counts seem to be going DOWN!!! I can't imagine how this can be happening. Anyone else notice the same? Is there some way to keep track? But then again, that would take time from typing EVERY SECOND of EVERY HOUR like they want us to, now wouldn't it? ...

Mar 15, 2011

I have been an MT for over 10 years doing hospital work. I have never been able to do much over 200 lines an hour straight typing except for the rare occasions I get several eye surgeries in a row that are canned. Usually I fall below this. My account is not difficult, but I do have a couple of different hospitals and of course many dictators. I have put a lot of their ROS and PE in my shortcuts, but of course they make a lot of changes sometimes. There are those that take forever to spit i ...