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How is this handled? - poorhouse

Posted: Jan 29, 2014

I'm not even sure of the acronyms for this person...the performance quality person? Works closely with the manager person? HDSM? Ugh. Anyway, say the quality person sends out an email about doing something for a particular doctor on an account to the entire team. Then, say the HDS forgets to do part of what was emailed about. Then, the quality person sends out a reminder email to the team about doing it. Okay, so if this had been added in a timely fashion to the CP, the HDS would've remembered to do what had been emailed about. FWIW, the email about the particular physician was sent out a month ago. [Side note: The doctor wants info copied and pasted from past reports, some reports not even dictated by the doctor...hello fraud!!]

My question is: Shouldn't it be the responsibility of the quality person or manager to update the CP when they find out about these changes?

I have been sent multiple emails about multiple accounts (sent out to the entire team), and none of the CPs have been updated. How am I supposed to remember all these odd changes sent out in emails on accounts I rarely get?? The CPs are poorly put together with really no rhyme or reason, but at least I have the instructions right in front of my face while in the report.

This is so annoying. And then the deal with checking for ? physicians...blah! "Do this if you see that unless it's this way then don't do it and put this there..." OMG.

Mine is the same way - SM

[ In Reply To ..]
She sends out lots of emails on accounts in my BOB that I rarely work on, so when I actually do get those accounts, I have to go back through the emails. I don't know why she can't just update the CP too. I guess that's too much work for her, so it's on us to remember something she sent in an email 2 months ago. Anymore, I just say whatever, and do the best I can. They get what they pay for.

CPs - MountainWoman

[ In Reply To ..]
It's no excuse for this happening, because it happens to me all the time, but the QC cannot change the CP. They have to submit the change to whatever department (?) takes care of it. I also know that they can only fit so much, so sometimes their request can't be done.

I didn't know that - SM

[ In Reply To ..]
Still there should be an easier way to post the information we need rather than making us go back through months of emails. That's just for us in our BOB.

I mean sometimes we get help from other BOBs and the people helping never got those emails. Makes no sense.

My own personal guideline - anon

[ In Reply To ..]
If it's not in the Client Profile it doesn't get done. Period. This includes any special instructions, dictator-specific or account-specific "details", etc.

If they expect me to do anything special for that account, either it will go into the Client Profile or it doesn't get done and if they have an issue with that then they will get the information added. I don't take ANY directives from an email alone.

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