A community of 30,000 US Transcriptionist serving Medical Transcription Industry
Are any auditors here who can help? - Please nothing nasty
Posted: Mar 21, 2014
I was just wondering if there were any auditors who actually came to this board who could divulge a little information. I'm an auditor, but I was wondering just how knit-picky or in-depth is everyone else when they audit a job? It seems like I keep correcting the same thing over and over and over and over again and it's getting sickening and it's mostly just really small stuff that shouldn't even matter, like adding or omitting "a" or "the." ******I WISH FOR TRUTHFUL, HELPFUL INFORMATION. PLEASE REFRAIN FROM REPLYING WITH POSTS IN WHICH YOU HAVE NO HELPFUL INFORMATION, BUT ONLY WISH TO COMPLAIN ABOUT AN AUDITOR. THANK YOU*********
crappy sound coming to us! - s
[ In Reply To ..]This isn't the answer you're looking for but I'm possibly one that has sickened you. It seems like being able to hear the reports is getting worse and worse, like it's getting crappy!
Probably omitting because we're told it - is considered overediting
[ In Reply To ..]x
Actually - s
[ In Reply To ..]it seems like it doesn't matter, i.e., if you add, you shouldn't have; if you don't, you should have. Feels like it doesn't matter what you do, it's wrong!
Same here. - Do not understand.
[ In Reply To ..]I don't understand several of the 0.25 dings I get for supposed additions or absences that have absolutely no effect on content or patient care. I just want to be allowed to transcribe and not have to be a machine. Several of the dings that I have currently suffered are totally opposite from what I was dinged for prior to the change in "quality" demands. As a result of these small inconsequential dings, I am now on performance management.
As an aside, I was marked, but not dinged, supposedly leaving an unexpanded acronym. I had to educate my QAM that this was not an acronym but a disease type designation. If this was deleted from the final report, it definitely compromised patient care.
Are auditors auditing work straight from the Fluency editor or the client's copy.
It depends on the client profile for me, sm - flmt
[ In Reply To ..]If it's verbatim and full QA , yeah I do the little words. I do try to leave nice notes about why I marked something though, and if I see the same problem with same MT I send an email to QC to let them know what's going on. Hope this helped.
what I do - sm
[ In Reply To ..]I try not to nit pick with the "a" and "the" things unless it makes the sentence more awkward....like "he went to operating room" I would add in the "the"if it was dictated. But if they put "patient" instead of "the patient" I usually ignore it.
I have to say though, I often feel like the people who keep missing the little words also make a ton of other different mistakes too. Either they need better headphones or need to pay more attention to their work. People love to blame the auditors but won't take any responsibility when they are making careless errors.
It's not the headphones... - sm
[ In Reply To ..]I have excellent headphones and even use a Boosteroo to increase the volume. The sound is perfect on everything else on the internet except Fluency. I sure wish they could do something to improve that. I think it would make a huge difference in quality. I have a question for you as an auditor if you don't mind. Are you paid on production at a low line rate? If we didn't have to push so hard just to make minimum wage that would sure help to improve quality, and morale which also has been shown to improve quality in all industries. Just a thought...
Headphones - EastCoastMT
[ In Reply To ..]Last week, I sent a bad-quality job to my CCM to listen to, and she said she forwarded it to our QC coach, because she (the CCM) has to listen to it in "Manager" and it "always sounds better in there." Gee, then why aren't we typing in "Manager" or at the very least, why is there a difference in sound quality for the people who don't need it? I wonder if we're audited through "Manager?"
i make less as auditor than as mt - ****
[ In Reply To ..]I actually used to make an average of 20$/hour as an MT and make only about 3/4 of that now as an auditor, but look at it more as steady, dependable work that never runs out or fluctuates. And as an MT at that productivity level, I never had a problem with poor quality or performance management.
MTs are specifically instructed not to "over-edit" and that it will not - sm
[ In Reply To ..]be marked or counted against them. Apparently, they need to tell the auditors this as well...
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