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Reposted from Nuance board. This is exactly what I also feel is - the problem and solution.
Posted: Feb 20, 2014
IMHO, if the emphasis was on patient quality care like it used to be, the dictators would know what they are doing and speak clearly. Reports a great deal of time look like Swiss cheese because of them, NOT the MT. Horrible, deplorable dictators, period. Put the blame where it belongs. In a production based job, we should not be having to go through what we do, and incentives are lost based on this. Get bad dictators a lot? What happens...no incentive if more than 10% is sent to be listened to...AND lets add points to blanks that ARE filled in even if the MT does not agree! Yet "when in doubt leave it out." If some MTs are taking advantage of that, then filter them out, not punish everyone. It's just an excuse to cut more. Teamwork? My foot. The only thing I see in team work is how it all comes down on the MT as to why it is our fault and what we have to do to make it right instead of having them learn the language better/speak clearly/or pay someone who will that knows what they are doing. Would make sense to me if the hospitals or the doctors who have issues with not being able to dictate should have to pay for QA, not the company, and then MTs could have a fair chance at making incentives. IMHO, feel like I have been in a Kangaroo Court system since this all began. Bah!
I've said it before and I will say it again - sm
[ In Reply To ..]What other job can you name where the more difficult the job, the less you get paid?
blanks - Julie
[ In Reply To ..]I was told time and again that if I couldn't hear or understand the dictator to leave a blank. When I did that, the editors complained to TSM that I was leaving too many blanks. I couldn't make any money or get my line counts up because of the terrible dictators.
It was as if those crazy doctors were having some kind of contest to see who could dictate the fastest, garble the most and flat out talk gibberish!
My experience with Nuance/Acceptus Ambulatory lasted a whole 3 weeks.
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