A community of 30,000 US Transcriptionist serving Medical Transcription Industry
Lack of professional etiquette - Sickofit
Posted: Mar 22, 2011
Has professional business etiquette really slipped so far? I can't tell you how many times I have applied to a posting for a job on here or have emailed my supervisor/authority figure at work and never even received an email back acknowledging my email was received.
How hard is it to say....Thank you for your concerns. I know that we need to discuss them, and I will get in contact with you shortly to do so. OR Thanks for applying to the position or thanks for sending your resume, we are glad you are interested in working for our company and will get back to you shortly about the position.....and then follow through with what they say?
I think when you take the time to apply, send an email for a job, or ask your boss a question, they should at least have the professional decency not to ignore you....its completely rude and totally unprofessional. When I was a manager, I never EVER did that....I might not have answered the question right away but I at least validated that the person sent the email..
Heck, I had to threaten to quit a job once just to get someone to respond to my emails. Sad...
The same goes both ways. Make sure that you follow them too. - Sickofit2
[ In Reply To ..]When someone is applying for a job, make sure that you fit the description and the requirements. You would be surprised at how many resumes we get from MT's who have no eScription experience or cannot work weekends, when the ads clearly state those items.
Same goes for emails. Don't go directly to the big boss; he's not going to answer you because you shouldn't be going to him. If you don't follow protocol, which you have been given many times, and ask the HR person for payroll information or the payroll department about scheduling, why should those people respond?
Courtesy goes both ways. Maybe there is a reason you USED to be a manager.
Still.... - Sickofit
[ In Reply To ..]I'm not saying that companies don't...but couldn't you respectfully reply that the person isn't qualified so they aren't sitting around waiting for an answer and wondering why no one bothered to even email them back?
And, yes, I agree you shouldn't email the BIG BOSS...I think I simply states SUPERVISOR...which means supervisor, QA lead, whoever is the person that you would report to. Of course, its pretty ridiculous to email the owner or CEO of a company.
And as for why I USED to be a manager...I'm not now out of no fault of my own actually and it has nothing to do with my etiquette. I was in customer service for many years before MTing and I know that no one who has ever been on a team of mine felt shut out or ignored as MTs do everyday at tons of companies...I actually was commended on it at all of my positions as manager or even QA lead.
I'm glad though...that you decided to attack someone posting something that a lot of people feel is an issue to make yourself feel better...too bad its unfounded and malicious...says a lot about you.
Agree in theory - AnonToo
[ In Reply To ..]Maybe it's not so much about etiquette as it is a little sense of entitlement? If I got upset about every potential job lead, resume and email that never got responded to I wouldn't have energy for anything else. Emails within the company you work for is a different issue. Expect NOT to hear back then you won't be disappointed. LOL
On the job board, someone got that acknowledgement - and ran here to complain about the grammar.
[ In Reply To ..]What was that saying someone used about those who can't be satisfied, "they'd complain about being hung with a new rope?"
Yeah sure blame the MTs. - Too easy.
[ In Reply To ..].
I agree, has nothing to do with 'entitlement' - ME
[ In Reply To ..]I get offended, too, if a resume is sent for a job and I hear nothing. But then I choose *not* to take offense or take it personally.
Instead, I consider how many people have likely applied before me, how many MTSOs have insufficient management teams to deal with administration, etc. etc.
In other words there could be many legitimate reasons not to respond. THAT SAID, I make a note of those companies who have not figured out how easy it is to set up an AUTOMATIC reply to all emails replying to a job ad. Something that says "we got your resume" is all an applicant is really looking for...
Often have to go over supe's head to the Boss - cuz Mgr. wont give us the time of day.
[ In Reply To ..]nm
2 different issues - mtmt
[ In Reply To ..]I agree with you with regard to your supervisor not replying but I disagree with regard to sending in a resume. I've applied for jobs in many fields and employers do not routinely hold your hand through the application process. You often don't know if your resume is received let alone considered. Perhaps it's lack of etiquette or perhaps it IS the etiquette. Especially in today's employment environment, I don't think companies have the manpower, time, or inclination to babysit someone thru applying. Send in your resume, follow up in a few days to see if it was received and keep moving.
No reply - Missing the old days
[ In Reply To ..]I think maybe all the original poster is looking for is some simple common courtesy, a quality in people that seems to have gone by the wayside these days in pretty much all aspects of our sorry, I'm-the-only-one-who-counts, lives.
Exactly my point...thanks! - Sickofit
[ In Reply To ..]That was exactly my only point here...that at some point, its not professional to pretend that someone didn't email you...especially when they work for you...and while I understand about not enough manpower, I don't care..I took time and effort to apply and would at least like to know the position has been filled...
I'm not all worked up about it..I just don't know where professionalism and customer service mentality went to...especially when its your own employees.
Something I learned the hard way.......... - Blue Sky - (s/m)
[ In Reply To ..]When you apply for jobs you find ads for on an online job-search engine, don't do it by clicking on the "apply here" button. Even though it will usually bring up the employer's application form, and it appears to be working just fine, it MIGHT NOT SEND PROPERLY. I lost an excellent job opportunity because I thought my application had been received, when in fact, it had NOT.
Instead, leave the job-search engine, and go directly to the employer's website yourself to fill in the application. That way it'll have a better chance of getting through.
Same thing happened to me recently sm - soulshine
[ In Reply To ..]didn't lose the job, still waiting to hear. So glad I called to see if they received it.
sick of it - ep
[ In Reply To ..]You said exactly what I was trying to say. Thank you.
lack of etiquette - - totally tired of it
[ In Reply To ..]I have been with my company for 6 years and my supervisor avoids returning emails to avoid confrontation of any kind. Not going to be happy when I have to e-mail her that I am leaving! Won't be for the first company that wanted to interview me though, waited for them to call at the appointed time and no call, no e-mail saying what happened, nothing. Worked well, the second job is local and I will be an employee with benefits and no more self employment taxes!
An Example - Alice
[ In Reply To ..]In response to an ad, I went to the employers website to apply, was directed to a test site, completed the testing. Upon completion of the testing, I received a message that stated I would be contacted by a recruiter within 5 business days. Nine months later, they contacted me to discuss a position. I really did consider this to be rude, as I had not heard a peep from them, not by email or any other method, since the day I had submitted my completed tests nine months earlier. I had fully expected to hear from them within the 5 business days that their system indicated.
Did I accept a position when they called? No.
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