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I know exactly the company you are talking about and have wondered the same thing. The person who wrote the rules must not have a full understanding of the VR program. At this company, we are supposed to adhere to the account specifics to a T if we type on the account, but if we get a VR job on that same account we are supposed to ignore the account specifics and leave it as VR puts it unless there are blatant errors. That makes NO SENSE. Why not train VR correctly in the first place so the reports are consistent? I don't get it either. I have seen only ONE company that does this, so I know without a doubt that we work for the same company. I have brought it up to other companies and they thought it was crazy. ACCOUNT SPECIFICS RULE - PERIOD!