A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Nuance/Dictaphone/TT - ATT

Posted: Apr 22, 2011

Worked inhouse. Service work is all a different world.

Huh? TransTech is not owned by Nuance - sm

[ In Reply To ..]
They use eScription and Powerscribe from Nuance, but they are not managed by them.

Get your facts straight first - then rage against the machine

[ In Reply To ..]
TransTech isn't Nuance, so you are, in fact BASHING a company and holding them accountable for your issues.

I'm not sure of your entire point but you CAN still make money doing VR. You have to learn it correctly and you have to table the ADD issues many MTs have (see? Me included as here I am).

The VR companies sell the same lines as ANY technology company sells. And then the reality is learned once the money is spent. It stinks. But it also is what it is.

I think you owe TransTech an apology :)

To ATT: Your posts never make sense... - sm

[ In Reply To ..]
TT and Nuance are two different companies. Your posts about TT and Nuance are always so confusing. Who do you work for? Obviously not TT because they are not owned or managed by Nuance.

Who do you work for? TT or Nuance? - sm

[ In Reply To ..]
If you work for Nuance, you seriously need to edit your TT posts below talking about their QA, moving back and forth, no work, etc.

See folks, this is why you have to take info on this board with a grain of salt. This person doesn't even know who they work for.

BTW, I work for Nuance, but I certainly don't want TT getting the blame for all of the negative things happening at Nuance.

sm--I think I once worked with you! - ATT

[ In Reply To ..]
I have worked in hospitals and you must have worked at home or in management. In-house we had meetings every month and all we were ever told was the programs and Dictaphone or Lanier. Services tell you nothing. Excuse me for not being as smart as you. That's why people visit this board who work for services becuase there is no communication. You could be a lot nicer and not so degrading.

Nuance/TT - anon

[ In Reply To ..]

I don't know exactly what the OP means by "TransTech is Nuance," but I know they have some kind of relationship/connection. A recent email read like this:

"...As you all might or might not know TransTech performs random quality audits on all MTs. Additionally, Dictaphone, i.e., "Nuance" who we partner with on some accounts performs monthly audits reporting directly to the client. "

OP, is this what you meant by TransTech is Nuance? --the partnership?

Can someone explain how Dictaphone, Nuance and TransTech are related? Does anyone really know?

TransTech uses their software - sm

[ In Reply To ..]
That is the relationship.

Regarding the mention of audits done by Dictaphone, back before OSi was bought by Nuance, they did the same thing with us. Most of the time, these results were never passed onto us. I do not know what they are used for, but I'm thinking (don't quote me on this), that these Dictaphone audits are what the facilities use for quality info.

software - anon

[ In Reply To ..]
Yes, they use their software. Even still, why would they feel the need to do audits for the client? Companies use all different kinds of software without being involved with the end client. I'm not trying to be a smarty-pants, but I'm truly interested in the connection.

That's all I know - sm

[ In Reply To ..]
I don't know if the facilities have Dictaphone/Nuance do the audits or what. I just know that it happened at OSi loonnnggg before we were bought out by Nuance, and I didn't think much of it then.

Hmmm....no - meme

[ In Reply To ..]
I work on a shared account. I work for Nuance, and TransTech is definitely working on the same account as their instructions have been added to our instructions. So...yeah...it's more than just sharing software.

Relationship between Nuance and other "partners" - anon

[ In Reply To ..]
Here's the deal: Nuance sells transcription services as well as technology to hospitals. Those services were previously divvied out to specific transcription companies ("partners") who were subcontractors to Nuance on specific accounts. Nuance is responsible to see that TAT and quality are met on those accounts, so they audit to make sure all's well. OSi and Encompass were former "partners", both of whom were bought by Nuance last year. Focus Informatics was bought a couple years ago. Now those 3 transcription companies (all owned by Nuance) make up NTS (Nuance Transcription Services).

But some of their hospital accounts are still subcontracted to "partners", and TransTech is one of those subcontractors. TT is not owned by Nuance but is a subcontractor on specific accounts. Nuance does the billing, then pays TT.

Other partners, I believe, are TTS, Terra Nova, ITS, Alpha, A-Stat, and OptiScript. But I've heard there are fewer partners as NTS does most of the work themselves now. That's why some of these companies lose accounts--Nuance takes them over.

TransTech is NOT owned by Nuance. On some of their older accounts, they partnered - TTer

[ In Reply To ..]
with Nuance and they also buy Dictaphone hardware and software to use for most of their clients. That's the only connection. Please don't start anything.

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