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I work part-time, trouble meeting line count, do I need a different job? - sm

Posted: Apr 05, 2013

I work for a national service who has a line count quota of about 185. I've only worked there about 4 months and cannot make that quota. Told several times I need to increase my line count, learn the shortcuts, etc. I still cannot increase my line count. Lately they haven't said anything. Maybe it's because I'm just parttime and I always work my shift. I worry each day that I'll get a phone call or email that I'm terminated because I can't get that dang line count. Does anyone know of another company hiring parttime? I'd even like to find parttime work at home but not MT, but what could that be?

It isn't just you. We ALL need a different job! - sm- Meerkat

[ In Reply To ..]
I've been at my national for quite a few years, and am full-time. I still am rarely able to meet their "quota". Every time I start inching closer to being able to do so, suddenly the quota gets raised. They claim that their software "improvements" [snort!] have made us more productive. Uh-huh. Right.

The other thing companies will do if you're making your lines, is simply give you the worst dictators or the scratchiest-sounding dictations to type. Or the doctors who send a copy to everyone and his brother, none of whom are in the contact files, and which you then have to Google and look up, one by one.

I get the emails warning me my line count isn't satisfactory. If I up my speed, then QA starts going through that batch of reports with a fine-toothed comb, digging up anything that even remotely resembles an error that they can ding me for.

The deal is this: These companies don't want American workers. They want offshore workers. They don't want to just lay us all off, en masse (though M*Modal seems to be rapidly heading in that direction), because then they'd have a lot of UE to pay out. So they're trying to weed us out by inventing "inadequacies" in our work, so that hopefully we'll lose a UE appeal. And if you live in a state where it's easier to get UE, then they try even harder to get you to quit.

So don't feel bad - it's not you. Also, considering the complexity of most companies' job descriptions for each client (reams upon reams - right?), then the few months you've been there isn't long enough to be expected to be fully up to speed. Especially since they keep dangling that "acceptable line count" carrot ever further away.

185/hour? - confused

[ In Reply To ..]
is that 185/hour? Have they been telling you to get your counts up? I would talk with your leader and ask her if there are any tricks or tips she might have to increase your speed. If you are doing the same dictator over and over, can you short cut any of their stuff, the physical exams, maybe?

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