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M*Modal
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Good luck with that. - how to Posted: Nov 15th, 2015 - 12:30 pm In Reply to: Stupid question but.. - sm
Just doing this from memory, so, as I recall:
Click software.
From what I recall, there is an ASR Fluency selection in the drop down list.
Explain the problem in the box and submit.
My experience is, no matter how clearly and simplistically I explain it, they will call. (and despite leaving a note that I work nights and not to call me before 9 a.m. my time zone, they call me at 6 in the morning!) Often they will try to tell me there is something wrong with my installation and try to get me to reinstall Fluency - which is because they can't comprehend the problem! If and when they comprehend what you are telling them, they will tell you to inform your supervisor (because it is not their job). TSM can't do anything either. Another line they give is to keep editing and ASR will learn (fat chance of that!). All-in-all, it's hopeless. I quit filing a Remedy ticket and informing my TSM a long time ago.
Before it went to India, IT would actually work with us. There used to be one software programmer that I usually sent information to and she fixed things when she could, or she explained to me why it could not be fixed. Also, back in that era, you could get spelling errors fixed!
Heck, IT keeps breaking more and more components of Fluency and not fixing what they broke. They promised to fix document check so it would not stop on lab valued with a trailing zero, but that has never happened. They promised to fix the question marks by doctor's names in the ADT, but that was years and years ago. They are too inept. Just look at how many times the system has gone down since IT went to India! Prior to that, it had only gone down once and only for a couple hours in the the 5 years I had worked here pre-India.
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