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I"m still trying to figure out why Escription, Word 2003, and IT won't work together - Backwards Typist
Posted: Mar 16, 2010
So far, I have 16(!) different problems written down that I have with the combination of Escription 9, Word 2003, and Instant Text. Some are specifically Word problems, others are Escription and still others are Instant Text.
I am so tired of trying to figure it out. Tech support has done what they can. I just can't narrow it down to THE cause. Every day seems to be another problem popping up different from those I've already compiled.
I'm hoping someone here can help. Do you think it could be my processor? This is the first computer I bought that didn't have a Pentium processor. I'm using an Athlon 7500 Dual Core processor, 3GB.
I am slowly (and that's turtle slow) working through these problems day by day and getting used to dealing with them, but it's not helping my production in any way, shape, or form and it's just so frustrating.
Another question: What processor is everyone using and how much memory do you have?
Thanks for listening, letting me vent, and pick your brains. :-)
Your processor is fine. How much RAM do you have? - NM
[ In Reply To ..]zz
I have 3 GB RAM (nm) - Backwards Typist
[ In Reply To ..].
You should be fine on RAM, too. Have you - SM
[ In Reply To ..]tried contacting Instant Text tech support for your problem with IT and your platform? They go out of their way to help with stuff like that.
Yes I did. They did go out of their way, but they said to contact - Backwards Typist
[ In Reply To ..]Dictaphone. The genius I contacted there just looked at my computer and said nothing was wrong!
It's the same old, same old vicious circle. "Not my problem, it's a problem with so-and-so."
List of problems - Georgia MT&IT
[ In Reply To ..]If you would post your list or email it to me along with your IT version (help menu->about), I will look at it. I have had IT for years and have fixed my own problems with platforms. I will at least check it out for you. :)
List of Problems-Unable to email you. - Backwards Typist
[ In Reply To ..]Wanted to email but couldn't, so here is my list...so far...NSF.
1. Find and Replace doesn̢۪t work. (Word)
2. If I accidently hit Alt+L, every occurrence of that word capitalizes (ex: the to The). According to the Productivity Guide, Alt+Shift+L should change it back, but it doesn̢۪t. By the same token with #1 not working, I have to literally search word for word to change it back. (Escription)
3. Spellchecker (F7). Words I change in the document show up ALONG with the corrected word; i.e., ‘The’ instead of ‘the’ shows as tThe or theThe. I cannot change words in the spellchecker itself. I must find them in the document. (Word)
4. The red box is not in sync with the dictator. It̢۪s either ahead or behind what the dictator is saying. (Escription)but no big deal on this.
5. If I have to change something in the header after being in the document, I must minimize to the task bar, then click on the task bar to maximize. By the same token, if I am working in a straight job first thing in the morning, I can see 19 lines of text, but if I open my expander, it goes down to 9 lines and will stay that way for the rest of the day. I also have to minimize and maximize the document if I use my expander. The restore (max/min) box at the top right of the screen does not work, but the minimize box does. (Word/Escription)
6. I cannot add to my expander unless I type everything into it by hand. This used to work but stopped working 2 weeks ago. When it did work, I could only add once or twice or the screen would freeze and lock up. The only way to get out of it was to use Task Manager and close all programs, then log back in. (Instant Text)
7. Must use my mouse to search click on buttons for patient info demographic "search". No keyboard shortcut? Tried Alt, Ctrl and/or Shift with the letter - doesn't work.(Escription)
8. Alt+Q – rarely opens the first time. It goes into the task bar tray. Must click twice to close, then Alt+Q again, then it will open. (Escription)
9. Alt+X sometimes goes to the task bar tray, then must click on it and it will pop up but sometimes opens right away. (Escription)
10. Alt+E/Alt+Shift+E: Again, must minimize and maximize to get beyond 9 lines.
11. Alt+1, Alt+2: Again same as #5,#8, #10. (Escription)
12. 12.Alt+. does not remove a comma, must backspace and manually remove it.
13. When deleting a period and adding a word, that word automatically capitalizes. Sometimes I must delete the capitalized letter twice; sometimes I have to put the lower case letter after the capitalized letter then backspace to remove the capitalized letter.
14. Changing case: Sometimes highlighting the word will change it, sometimes it will not. Then I have to remove the highlighting. By the same token, sometimes I can capitalize the word by just having my cursor on it, sometimes I cannot capitalize unless I move off that word then go back and just hit Ctrl+F3.
15. Alt+D takes me back to the beginning of the document. (leftover from Dictaphone ExText/ExSpeech habits-my fault), but should this be happening?
16. Changing case again: If I highlight 2 words and want both capitalized, sometimes it will do it, sometimes it won̢۪t.
Normal Word and IT don't cause any of those problems. Maybe you need a - NM
[ In Reply To ..]new default installation of Escription?
Well, they re-installed both programs and nothing changed - Backwards Typist
[ In Reply To ..]My last resort, if I can do it, is go back to my older computer. Would 512 memory be enough to run Escription?
I didn't have a single problem running ExText ExSpeech on it. I wanted a new computer that would be faster with more memory and hard drive. Bad decision.
Question: Is your new computer 32-bit or 64-bit? - SM
[ In Reply To ..]64-bit could well be the problem with your software. If 64, does tech support know that?
I have no idea anymore. - Backwards Typist
[ In Reply To ..]All I know is I bought it last August. It's a Dell 546 Inspiron. It might be 64 bit. I checked the Dell site and all but Vista is running on 64-bit.
Does this mean I couldn't use it for working or does my tech support have to tweak something?
Hit the Windows key and the Pause/Break key to bring up info on your computer. - SM
[ In Reply To ..]If you do have 64-bit, you need to let tech support know that. Tech support is the one to tell you what you need to do.
Yes, I had similar problems with Vianeta and Word 2003 - sm - Anon
[ In Reply To ..]When Vianeta is installed, MSword will not work. If I had to work in MSword, I will have to restart my system and open only MSword.
I was wondering if this problem persisted with only my computer.
My computer is a Pentium Dual Core CPU E5200 @ 2.50 GHz, 0.99GB of RAM
IT problems - Operating system?
[ In Reply To ..]What operating system are you using? If Vista, you will need to have Instant Text Pro V for it to work plus you would need to turn off user account control. If Vista 64, you need to get the latest IT update disk from IT. You can call them at 1 800 355 5251.
Word XP. Company doesn't allow Vista (nm) - Backwards Typist
[ In Reply To ..].
Sorry (bonk on head!) meant Windows XP. - Backwards Typist
[ In Reply To ..]Been a long tiring day again.
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