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out of work - minimum wage? - missindale

Posted: Dec 24, 2011

Am I reading the policy correctly? Even if I choose to take PTO, I'm going to get minimum wage? I've never run out of work before.

I dont think so - usually

[ In Reply To ..]
I have had many days of NJA, and I either take unpaid, make up, or get PTO. If it is on Christmas day, you will get the same. You only get holiday pay for lines typed.

I never heard of PTO being paid out at minimum wage.

Okay, here's what I know - And it came in an email from my CCM

[ In Reply To ..]
If you run out of work, you are supposed to wait 15 minutes. Then you send an email to the SPIL Completionist, and CC in your CCM. You attach an OOW form (also provided to us by our CCM). If the SPIL Completionist team can find you work (included on the OOW form is a listing of your primary account, secondary accounts, and any tertiary if you have them) on any of your accounts listed on your form, they will send you an email telling you they just assigned you jobs, and tell you how many and for which account. You do this until you get an email saying there is no work available on any of your accounts. THEN....you go into TeamWork, on the Card tab, and enter (at least) 15 minutes of Work Availability. For example, if you normally work 3p to 11p, and you only had work until 7p, you go into your Card tab, you add time under Work Availability, and then you would put the times as 7p to 11p. For those 4 hours, you receive minimum wage pay, according to what the minimum wage is in your state.

HOWEVER, I noticed my CCM making edits to my timesheet, and instead of giving me the hours I requested under Work Availability, she changes it to 15 minutes. I am looking very hard for that email, because from what I can recall, what I stated above is the proper policy. We are to enter "at least" 15 minutes, which to me meant if you are out of work for LESS than 15 minutes, you cannot put in for minimum wage (Work Availability). I am also going to check the webpage for policies. She must have gotten that information from somewhere.

So, hope this helps, but that one point I will clarify soon when I have more information. The rest of it is accurate. Contact SPIL Completionists, CC in your CCM, and wait and see. If not, punch out, and enter Work Availability.

that's not the same as what it says on MQCentral - missindale

[ In Reply To ..]
there it just says wait 15 minutes, doesn't say anything about emailing SPIL. But when I looked at the policy it sure looked like you would get minimum wage, except in a few states.

To be honest I'm more confused after reading the policy - Its confusing

[ In Reply To ..]
It says, your CCM will "populate the appropriate excused absence in TeamWork." What the heck does THAT mean? What is appropriate? Is it the 15 minutes we put in, or is it the whole time we were out of work? With my CCM making that change on my timesheet, I am wondering if she only felt only 15 minutes was "appropriate", even though I was without work on my shift for several hours.

And yes, in some states you get paid your your benefit rate. Namely, California, New Jersey or Rhode Island. It lists specifics for certain states in the policy. That part of the policy is strewn with words like "at least" and "no less than".

I recently had to cancel some magazines. I had to listen to the recorded message 3 times to figure out how to cancel them. They purposely made the languate confusing, and if you weren't careful you would sign up for another year. This kinda feels like that to me.

So confused right now.

Okay, I was wrong. It is not "at least" 15 minutes - It is 15 minutes

[ In Reply To ..]
So, when you run out of work, and you don't make up the time, or take PTO, you choose the next option:

Release from work without pay: If the Employee decides to be released from work without making up the time or taking PTO, the Customer Care Manager will populate the appropriate excused absence in TeamWork.

Once the Employee submits the QCare Service Request or emails their Customer Care Manager as required, the Employee will enter 15 minutes of Work Availability on their time card in TeamWork. Once all of this is complete, the Employee is released from work and is free to engage in nonwork activities for the remainder of their shift.

The Employee shall be compensated at the minimum wage for their state of residence during the Work Availability Issue Resolution period.

To be honest, I'm more confused than ever. What is a "Work Availability Issue Resolution period"??? Anyone have a clue???

work availability resolution period - SM

[ In Reply To ..]
That is the 15 minutes that they made you wait before cheking to see if there was work again.

Some states get paid, like California, when there is no work, I think 4 hours or something. In my state, I dont get paid, so I only get 15 minutes.

So, the resolution period for me would be 15 minutes, California might be 4 hours or whatever.

what is a SPIL completionist and a OWW - must be a spheris thing

[ In Reply To ..]
On MQ central, it says you wait 15 minutes. Log back onto DocQscribe and if there is no work, then fill out Q care ticket and choose what you want to do. Thats it.

OOW simply means out of work - SPIL Completionist are the people

[ In Reply To ..]
you send your OOW ticket to, just like you send your Qcare ticket to someone.

3 choices - North MT

[ In Reply To ..]
When you are out of work for 15 minutes you need to fill out a Qcare ticket (link on left side of MQ central website) for new service request. This routes this to your CCM to add to your timecard. You are given 3 choices: Take the rest of your shift unpaid, use PTO at whatever rate you are paid or make up the hours. Your CCM will enter 15 minutes of minimum wage for your state on your time card regardless of which option you choose unless you live in the 3 states which have different rules. You are only allowed 1 Qcare ticket per shift. Which means if you decide to make up work and run out again too bad.

Okay so the 15 mins is at minimum wage nm - missindale

[ In Reply To ..]
that makes sense. thanks.

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