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Ipswitch trouble - anon

Posted: Jun 09, 2013

Ipswitch won't send email, just gets stuck in the sending mode. No error messages, nothing. Just that circle going around and around.

Tech support asked me to send an email to myself while on the phone with him. I did that, and it worked instantly. I tried it again after I hung up, and it wouldn't work. The same thing now.

This is so frustrating. Any advice would really be appreciated...Thanks!!

I have that problem intermittently too. - What I did

[ In Reply To ..]
I downloaded the free email program Thunderbird and use that. I never have any problems receiving or sending emails with Thunderbird. You have to set it up with the settings they gave us a while back. I don't know if you can find instructions for the settings at DQM.

Ipswitch problem solved - Daisy

[ In Reply To ..]
I had that problem, too. I called tech support yesterday and the problem was solved. The issue was an Internet Explorer upgrade needed to be downloaded. You need to upgrade to Explorer 8. I think you can do it yourself if you're using your own computer, but I think the upgrade has to be done by tech support if you're using a company computer. You also won't be able to get into "Remedy" until you upgrade.

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