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Nuance

I'm tired and I'm out - anon

Posted: Oct 5th, 2015 - 2:50 pm

I know this has all been said before and I know I'm preaching to the choir, but thanks for reading and giving me any advice. I've been with Nuance for 5 years now. Had good days, bad days and everything in between. But lately, I'm just at the end of my rope. I clock in early, I rarely take breaks, I often work non-shift when SOS'd, I always work every second of my shift and never took a sick day. Why? Because I desperately need the paycheck. I really do try my very best and I try to keep a positive attitude. With that said, I'm on the lookout to change jobs. I even called my old employer at a doctor's office and the OM is going to call me back with the schedule. Quitting work at home will completely upset the teacart here at home for various reasons, including medically, but I'm ready to throw the teacart out the window. Ugh. The whole thing: Speakers who can't speak--or just don't care enough to speak correctly. I retrieve past reports, but no luck. I listen again, no luck. I go back when finished and listen again, no luck. I have to (dread) PEND. I also lately have had a run of reports where the sound quality is so bad--static, blanks, etc. I don't even have to go back and listen because I know nothing can be heard there. I have to (double dread) PEND. And, the best (being sarcastic) part is that I get penalized every single time. Yup, these are NO BLANK accounts. Of course, if I don't pend and am wrong, I'm socked, and if I do pend, I'm socked for over QC%. I understand that safeguards have to be in place, really I do. However, I'm in tears now days due to things beyond my control. QC is a joke. Getting major deductions on post audits, but no other PAs are being done to possibly stabilize (or hopefully increase) my score. I can have a great week with great numbers, but because my PAs are, say, only 2 bad ones, there goes my QC and there goes my $. I just can't do it anymore. My paycheck is virtually at the whim of whichever person decides to pull whichever report. Of course, we all know if we were perfect, we'd have 100% no matter what was pulled. I WILL have mistakes, but I do care and do try not to have any. Lastly, with all the above, we are constantly drilled with hearing about how we, as MLS, need to continue thinking of the patient's care at the other end. Huh? Um, don't you think the speakers could be instructed further, and possibly even have their 'work' returned to them to be redone intelligibly. I think the QC system needs to be completely revamped, and ahem, even to the point of working WITH us instead of being the big scary monster. I'm so sad this didn't work out. I'm sad Nuance is okay with all of this and willing to keep the revolving door. Thanks everybody for reading and allowing me to vent, and thanks for so much help over the years.

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