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I was just not trying to reverse anything, thinking - it was probably a waste of time BUT

Posted: Mar 10, 2015

this really is getting ridiculous with what is getting marked off as major. So I requested a reversal on something....what happens next? It said it was submitted. How will I know what the outcome is? Will I get an email or will I have to go back to Fiesa and check on that job specifically?

FIESA reversal - steps - sm

[ In Reply To ..]
You will get an automated email that gives the reversal request details. Once the decision is made by the QA person's supervisor (or yours if it's one he/she can reverse), you'll get another 2 emails - one to let you know that it's been escalated by that person, and another one with the decision stating it's either been reversed or not.

I would also suggest, just to help speed things along, sending an email to your TSM as soon as the submission is made each time giving him/her the "ticket #"

Thank you :) - ... n/m

[ In Reply To ..]
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