A community of 30,000 US Transcriptionist serving Medical Transcription Industry

this seems unfair to me - about QA

Posted: Sep 19, 2012

Scoring the ones I send to QA for proofing because of blanks. Obviously had trouble or would not have sent it to QA, just wanted another set of ears, QA person couldn't even fill in all the blanks, yet went ahead and scored the report. (No, it didn't pass.)

about QA - MT

[ In Reply To ..]
The only one who scores is your Quality Coach. It could be that she was just doing live work and the report went to her queue.

makes me not want to send jobs there - nm

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nm

As stated, QA/MME do not/should not score your work - only the Quality Coach

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As an MME, we were told to not score reports, and never were trained in the process anyway. If it was an MME who scored it, it was by accident or she doesn't know what she is doing. Either way, let your QC or CCM know. If it was your QC who did an audit, bring it to her attention what she did. If she's obstinate, go above her head.

it was the QC - about QA

[ In Reply To ..]
And I know that's her job but it doesn't seem right to score those jobs. Audited jobs should be randomly chosen.

As an MME/QA - ginger

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Sometimes we hit the wrong button.

At the very end as we upload it there is a box that says did you 100%QA this report. We are suppose to say No. If we say yes, it will automatically score the report. Sometimes we go a little too fast and hit the wrong button, or maybe she is new and does not know that we are never suppose to say yes to this prompt.

I agree. Bigger problem now with the new DQS7.1 - Default switched around

[ In Reply To ..]
It used to be when you pushed the enter key on that screen it would be the Cancel button, now its the Yes button. When doing MT/ME work, I push the enter key 3 times in quick succession to get the next job, and sometimes I carry that habit when QAing. Before, if I did it accidentally, it would cancel it and I would just do it over again and push No. Now, it'll push yes and I have no second chance.

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