A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Remedy for F11? - downtime

Posted: Sep 18, 2012

I know you're supposed to. Does anyone do it? I did the other day and got a canned reply saying the issue was "resolved." I wonder in what way exactly was it "resolved." They're going to take that doctor out of SR? Not likely. Does "resolved" mean "duly noted" then?

I never remember to do it - waste of my time

[ In Reply To ..]
x

Remedy/Canned Response - Old MT

[ In Reply To ..]
Remedy is also for tech issues, so there's a canned response everytime we use Remedy, even for F11 or for No Jobs. I like the "no jobs available" canned response. Like, "how did we do not having work available?"

I have actually gotten 4 calls from Medquist techs on issues submitted - anon

[ In Reply To ..]
I have submitted several issues through Remedy and have gotten phone calls on all those except NJA. I was even asked to submit samples for one problem, and have had several emails back and forth with a technician working on the problem. If people would use the system instead of just bashing it, they might find it helpful.

well you must be special then - see message

[ In Reply To ..]
All I ever get is the canned response that says the issue is resolved.

Questions... - sm

[ In Reply To ..]
Were you paid for the time you spent emailing those examples, and for the time you spent on the phone with the techs? Remember, at 4 cpl, 15 minutes matters.

Why should we care if ASR gets better when, once it gets better, the jobs are just going to India?

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