Question about Remedy . . .

What is this? I can hardly make sense of the email. They say it'll make things easier for us? How many times have we heard that? ...

I have NO idea what this is? Does this apply to MTs? ...

I know you're supposed to. Does anyone do it? I did the other day and got a canned reply saying the issue was "resolved." I wonder in what way exactly was it "resolved." They're going to take that doctor out of SR? Not likely. Does "resolved" mean "duly noted" then? ...

I have run out of work. Can someone remind this old fart how to get into Remedy? ...

What is the point of Remedy posting when there are no jobs- nothing ever gets addressed. Only hear volumes are low!! When am I going to wise up and just throw in the towel. I waste more money by doing this job, no time to cook, clean, etc...I would save money by not worrying about the work. However, If I could work my full shift it would be worth it. Am I being told something, just to stubborn to listen? ...

First time in weeks that I encountered NJA on my sat evening shift - all week - manager begging people to work OT - So go to Remedy to grab my work availability ticket # and there are now only 2 options - make up time or time time off. ...

Trying to get into remedy...have never used it...what goes in the authentication blank to log in? ...

I keep getting some error message. I don't really feel like wasting my time calling support. I really would like to report the problem with QASAR even though I doubt it will get fixed. At least telling them will give me some twisted satisfaction. I have not been able to scroll through the report, and even though clicking on an input link will take me to that point in the report, I cannot scroll back up to the top again ...

The darned stoplight is still green. ...

Remedy log in not working for me. They said to try logging in before go live with employee id, central password, w/out an authentication code. Anyone able to do this? ...

With Remedy, to sign in we use our email address? and then for password it is the same password as we use for MQCentral? Thank you. ...

When you get in to Remedy, what are you supposed to see? I am not seeing anything although my login and password worked. Thanks ...

Nobody has said "boo" to me about DQS 7, and if there is any relationship to needing it for Remedy 7.6. Does that mean I missed something? I'm not going to DL anything until I'm told to do so. Took the Remedy tutorial. Had some serious issues getting into training, but finally, with the help of Support got in. If you are having problems, I would suggest calling ASAP, because my issues spanned over the course of 2 days until it got resolved. ...

how long does it take to train for remedy and do we get paid for that? I highly doubt it but thought I would ask. Here we are again taking time from our day having to train for yet another BS program without getting a dime and they will probably change it up again in a year and we have to train yet again for BS and not get paid again. If we got paid for all the crap we do that is somebody elses job then we might actually make some money!! ...

Just wondering where in MModal I would find the Remedy tutorial? ...

I'm stuck! I'm trying to report NJA in Remedy. No problem getting in, but when clicking on "report NJA" nothing happens. What now? ...

When you submit a NJA it doesn't notify your CCM or the payroll people (assuming you chose to take PTO), so what exactly is its purpose? ...

I have tried to alert my CCM about no work through Remedy, nothing happens, nothing moves on the page. I have tired to use QCare, it tells me I do not have the right to access when I click on service request. This is RIDICULOUS ...

I attempted to call Support and no one is answering. I cannot get into DEP now to see if the red light is on. Cannot locate the link for Remedy on MModal Home page. it still shows the QCare service for Medquist??? Has anyone else tried to send a ticket into Remedy? Thanks. ...

I didn't do the training for Remedy 7.6 when I was supposed to (dumb, I know) and haven't had to use support since QA was dismantled. Now, out of jobs today I need to leave a message with Remedy but when I try to check in using my name and password (leaving authentication blank), I get a message saying "ARERR (9388) authentication failed". I have no idea what that means or how to get into Remedy. I am also unable to get into the online training videos for Remedy by by ...

When you have NJA and go into Remedy to get a number there's a place where you select what you want to do (PTO, release from shift or make up time). There used to be a choice for "none of the above" before Remedy. I have NJA right now and did my 15 minutes to get paid for that but there's still NJA. I don't want to be released this early into my shift and I don't want to use PTO or make it up. What do you guys do in this situation? ...

I submitted an NJA the other day and today I have a new helper pool. Has this happened to anyone else? ...

Obviously, even though the classification is urgent, they just pass NJA tickets through and don't even try to find any work when requested. Since no one, i.e. a CCM or RTL, covers second and third shift, these shifts have no chance of getting more work - even though I can see there is a large amount of days' late jobs in an account I have done before (as a 'helper') and I put that information on the NJA ticket and stated that I wanted work. NJA Remedy tickets are a usel ...

I need help trying to figure out how to use Remedy. I can get into it, but when I click on things within Remedy nothing happens. I thought there was a tutorial somewhere, but of course cannot find it. Does anybody know where I might get some instruction on how to use and troubleshoot in Remedy? Thanks in advance. ...

Is anybody else getting an error message when trying to submit a ticket in Remedy? A box pops up stating, "Caught exception: 'undefined' is null or not an object." I've submitted many tickets before, and this is the first time I've come across this error. I really don't want to call support and deal with them. Any suggestions? ...

Time zone isn't the problem. Time displayed for a ticket matches my time zone. The date is tomorrow's date, and you can't enter today's date for the ticket because it won't accept a ticket date prior to the 'expected date' (tomorrow). Can't change the expected date field either. Guess I should have filed my NJA for today yesterday ;) as there aren't any jobs for me today. Cover my butt for the mismatched date of NJA versus the true date ...

Question about Remedy . . . - DD

remedy - shel

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