A community of 30,000 US Transcriptionist serving Medical Transcription Industry
My feelings about Remedy or Remedial - old and burned out
Posted: Apr 18, 2012
Another "exciting new program" that doesn't work. Can't log in and have to spend my time calling support. No mention of compensation for doing the training. I have probably sent in one ticket in the last year. Even if I do the training for Remedial, I am probably going to forget it before I have to use it or they will change it yet again before I have to use it. So I think I am going to pass. If the need for it ever comes up and they can't accomodate me by phone that will probably be the end. Enough is enough. They are always "fixing" things that don't need to be fixed yet can't seem to fix the ASR which is the most important program for all of us. Instead of trying to make things easier for the MTs, they are always making things harder. It just never ends.
Agreed (sm) - LeavingMT
[ In Reply To ..]I really do NOT understand the mentality of "fixing" something, although their technical support leaves a lot to be desired (that's not to say the people are not nice and courteous), that isn't broke. It seems MModal's policies are to hire people to learn more ways to cut the peons salaries and cut out people. That's fine, it is a dog eat dog business world now a days, but I just am done.
Also always trying to fix us, the MTs, when what - sm
[ In Reply To ..]they should be focusing on is fixing the garbage the dictators spout out of their ESL mouths, the horrible ASR, poor sound quality, etc. It would save us all a lot of headaches.
Well I dunno about the doctors. - LeavingMT
[ In Reply To ..]I've been doing this 20+ years. At some places, specifically a hospital I remember, if a doctor had a certain percentage of blanks he would lose privleges until he cut down AND he had to fill in the blanks. Another service I worked for fined them. I think you're always going to have issues with doctors and understanding because let's face it, people all speak differently and they are trying to get it out as fast as they can.
HOWEVER, I agree realize ASR is a TOOL NOT a replacement, improve things like sound versus how to implement a trouble ticket, and focus on improving things without the bells and whistles. It's like painting a crappy cab, yeah it looks nicer, but the engine still sucks and the cabbie has to still drive the same car.
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