Expecting 99% with no improvement in ASR

I was told at my company that we will need to be lowering the jobs we send out to QA or else there will be "corrective action." I am really not sure how to get around fast speakers, muffled words and patient information that just isn't there. I'm not the type to fill in a blank with anything either. I do have superb skills with researching words and the spelling is good. Can someone recommend ways that have worked for them on lowering QA percentage? ...

OMG, what a waste of time. It is as if they have finally now just discovered what we have have been dealing with all our professional lives (and what they cannot manage to do correctly themselves). did you catch it? duh. ...

and then send us work comprised of reports from a different facility each time you download. All these years and they still can't figure out that quality work comes from knowing your dictators and knowing your facility. One has to wonder about the IQ's of management personnel. ...

I am trying to find the quality improvement course and can't find it in the mmodal intranet site. It says to find POPULAR LINKS portlet then quality improvement but I can't even find the popular links portlet. ARRGGGGHHHH! Anyone that has taken this before, can you please help me? ...

According to the email from one of the big guys, they're going to do a program for the doctors for improving their dictation. Okay... That could be good if the doctors who need it go. But.... he also mentioned doing a lot more ASR. Well, I don't think dictation training will help that as the program can't even get doctors who speak very very clearly right. We've been told this will make our lives/work easier. I'll believe it when I see it. ...

I had posted a message about the quality improvement test we were required to take and someone said they hadn't heard of it. I was wondering if only certain BOBs were required to take this. I was absurd and mainly a course in remedial English. The quality is poor in this BOB because the dictation is horrendous, not because someone doesn't know the difference between their and there. They did not even emphasize getting the medical information correct. So, how many of you have seen t ...

It is such a waste and the content angering. Misspelled English words??? Unless it is their versus there, your versus you're, it is due to ASR. Medical words - Again, if it is the right word, ASR program's fault. And yes, we should correct it. Grammar?? Excuse me, I will get dinged for fixing it because the accounts are verbatim. Get into a rhythm????? That is not possible when you have to stop and correct as many times per line as I do to correct the crummy output AND dele ...

I pass my audits, but I can't seem to pass one of their test modules to get to the passcode. It tells you to pick out 9, I pick out 9 and I still fail. I have no reason why I am failing. I can't even see an X on the righ-hand corner like they seem to think you can. I am ready to tell them to fire me!! ...

Just got an e-mail that there are 5 of us in our BOB who are going to be mentored/coached. The chosen ones will be contacted later. Nice. Now gotta sit here and sweat the phone ringing. ...

over $20 speakers as far as dictation goes? Can the better speakers make the dictation sound a little better (justifying cost of speakers)? I know bad dictation is bad dictation but just wondering. ...

Based on what I've been reading on these blogs, I realized how little prepared the grads of the MT program from my college actually were. So I wrote a letter to the assistant director of the program, making suggestions on how they could improve the training they offer; things like exposing students to REAL dictation, rather than just CDs of actors reading scripts; exposure to ESL dictation; including a course in speech recognition editing; including a course in medically-oriented ...

I'd appreciate any advice about this. I normally have scores between 98 and 99, a few weeks I was over 99. Anyway, I have been put on a Performance Improvement Plan and have 1 week to get 99 or over. If I don't, I will be put on a PIP from HR which sounds ominous but I don't know what that means. Please let me know what to expect and if I am danger of being fired. Thanks! ...

Did you all take the QI test? Did you love it? ...

This is what some MTSO's believe quality improvement consists of: "IF EACH AND EVERY ONE OF YOU DOESN'T STRAIGHTEN UP AND STOP MAKING MISTAKES.....(here, insert the Teacher's Voice from Charlie Brown cartoons) - WAH WAH WAH WAAAAAH WAHWAHWAH WHHAAAAAAAAAAAAAAAAAAAAAAAAAAH!" Oh, yeah - and WAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAH, too. Or this: "YOU IDIOTS! DON'T YOU KNOW THAT WE GET PENALIZED $EVENTY BAJILLION$ OF DOLLAR$ EVERY TIME ONE OF YOU PUTS THE PERIOD OUTSIDE TH ...

Expecting 99% with no improvement in ASR - mom2huskies

..and no improvement in sound quality, either. - 99% with their ancient recording equipment? Pffff

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