A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Last Laugh - BooKat

Posted: Feb 15, 2010

Just venting a little. Had a client that was constantly (almost daily) calling or emailing me they were missing charts and saying I had lost dictation. After 2 years of this, we came to mutual termination one month ago. I have gained back an hour of time per day chasing down charts that I know don't exist or fielding calls from several of their staff looking for that 'missing' dictation. Hated to lose a client, but my days are now peaceful again. Sometimes it's better to just let it go.

Last week I had 2 requests for 'missing' dictations and 1 this morning from that office. Are you kidding? I politely told them to please check with their new service provider because apparently they are the ones 'losing' the notes now. Guess they'll never get it. Good luck to new MT and thank you, because you gave me the time to have the last laugh!

Yup. "Blame it on the MT." Things never change, do they? - nm - Zircon

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I'm LOVING that post, thanks so much for your story!...nm - Cyndiee

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nm

Been there before - sm - Me

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An account I used to have was constantly calling me for missing dictations, even ones that hadn't been dictated yet. I told them to check the book first to see if it was even done. They have even found notes misfiled in someone else's chart. Yep, go after the MT first tho. Geesh!

Still Laughing - BooKat

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Unbelievable! This a.m. at 7:30 I got a call from this office saying patient coming in at 8:30 and they needed his past visit note from 2 weeks ago STAT. Deja Vu - yet another 'missing' note. I once again politely tell them I have not been their service provider for 5 weeks now so please don't call me about notes - and to check with their new MT. She actually asked me if I would call new MT and get voice to do the note (as if it exists) for them before patient comes in. WHAT??? I don't think so!

When I told her no, and that SHE had to contact new MT she said I was rude. I'm sorry, I just couldn't help myself - I'd had two years of this craziness - I started laughing and hung up the phone.

I hate to say it, but I'm glad the new MT is banging her head against the wall with this client and not me anymore. Gheesh

laughing - icmt

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This just proves how ignorant some of the office personnel are. Apparently they have no clue on how things work. Why in the world would they ask you to contact their new MT? It's just ridiculous. I'm sure this gives you more assurance that you made the right decision to get off this account. Too funny.

love it! - ggmt

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Interesting that they are still losing jobs! You're right, if they're that disorganized they will never get it.

Holy smokes you are lucky to be rid of them! - sgill

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I had one that would fax me corrections hand written from the MD. She would nitpick with arrows, mark outs, minor corrections, and complete rewrites. They were perfectly happy with my service but I would just cringe every time my fax machine rang! lol.. and I do not miss them since they went to EHR! Guess we all have horror stories.. lol!

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