A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Does anyone else get personally offended? - crazy

Posted: Jan 30, 2015

For some reason lately I have noticed that the ESL dictators seem to be trying their hardest to speak clearly and it's the non-ESLs who are horrid!! I have this NP that I type for often, and she speaks clear as day, but she will just begin mumbling and not even attempting to speak clearly enough to understand. I have many American doctors who do the same. It is starting to aggravate me to the point that I wish someone could just send the report back full of blanks and ask them how they like that! I mean, I get paid on production and if I am not producing as much, because of their garbled jibberish, that is unfair to me, when all they have to do is speak NORMAL. When I do things like order food, pay a bill on the phone, order anything else on the phone I speak CLEARLY, because I want my business handled correctly, why can't dictators do the same? They are spoiled by the fact that they know someone will fix it, but that ends up making me take too long on a report, makes me get chewed by QA if I can't hear something, etc. Anybody else this frustrated?

My Opinion - Meh

[ In Reply To ..]
Yes, generally the ESLs speak clearly though with an accent and incorrect grammar. But once you get used to the accent, they are easier than the Americans who speak too fast and/or fail to even enunciate or stumble a lot and don't clarify themselves because they don't even bother to use correction phrases such as "correction" or "I'm sorry, not Blah, Blah". I also find orthopedic surgeons generally the worst when they just zoom through the procedure without enunciating. You can't get used to them either because they don't enunciate and they are practically impossible to decipher. The only way is to look up previous reports that have the same orthopedic surgery and refer to those reports constantly while figuring out the report you're currently working on, since they say largely the same thing if it's the same procedure.

Correction phrases...SM - Old Anon

[ In Reply To ..]
Not bothering to say what the correction is or what to delete and replace also drives me insane. The last few months on one of my accounts I've noticed the use of the phrase "scratch that." Sometimes, it's very evident what 'that' is but not always, then you have to make a judgment call and hope it is the correct one. So far, so good though.

Why would someone be personally - Alina

[ In Reply To ..]
offended? Yes, it's frustrating but it's part of the job. When my doctors were learning VR, they began speaking as clearly as Mr. Rogers. After struggling with these guys for years, they cleaned up their act and I lost my job.

it doesn't matter how clear they speak for VR/SR - sm

[ In Reply To ..]
if the dictator needs a correction to be made, VR/SR will NEVER be able to correct what they ask for, even if they say "correction" or "scratch that." They still need us for that.

Sorry, no they will not still need you. - sm

[ In Reply To ..]
Sorry, but front-end SR does not work that way. No MTs are involved with it.

You do realize that there are other eyes on - Alina

[ In Reply To ..]
completed records, right? Not only do referring doctors often catch errors, but MR departments employ coordinators, analysts, MR techs, etc. and even the patients who are savvy enough to request records. Errors in the record are discovered and corrected all the time. Not to mention, the bar has been lowered with VR. Thank goodness orders aren't carried out based on a transcribed report.

Native speakers who talk fast or mumble - sm

[ In Reply To ..]
or lisp are a lot harder to decipher than most ESL dictators. I usually get used to the ESL accents, but I do have 1 or 2 who are just impossible to understand and always have to go to QA and even then get their reports back with lots of blanks.

PERSONALLY OFFENDED - J sing

[ In Reply To ..]
Yes, anybody would be offended by this. They think because they give you a normal he/she always says the same thing, they do not! I really am sorry this career is now at the level it is, so sad.

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