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QA "random" review - SimplyStunned

Posted: Sep 30, 2013

I work with a company who does "random" reviews periodically. I understand this is normal practice and I concur with this policy. However, I really am stunned to find that the individual performing these randum reviews, is taking files out of QA. I have never heard of such practice and I have been in this career field for well over 30 years. I am just curious if others have run into this practice. My own personal thought is that if an MT sends a file to QA for a "second listen" obviously one is asking for assistance. I am stunned.. what more can I say. Thank you for your views/thoughts on this. Simply stunned.....

I've never heard of it, and it's certainly not a fair - sample to choose for QA. sm

[ In Reply To ..]
I ws always of the impression that QA jobs were taken out of work that was considered already done or signed off, considered to be complete.

This certainly isn't right, IMHO.

I agree - Casey

[ In Reply To ..]
In my 10 years working in this field, I have never heard of any company pulling reports that were already in QA for an actual review. I have been in both supervisor and QA positions and we were only allowed to do our reviews on work that was completed and sent through to the client to be signed, not something that was sent to QA. I think I would have a pretty big problem with a company who reviewed reports that had been sent to QA. It's not right and it's not fair.

Not Random - Tiny

[ In Reply To ..]
A random QA should not be performed on any report that has been flagged for QA review. What this person is doing does not constitue a random sampling of your work. Keep track of any and all reports flagged for QA assistance, if they show up on your random QA, send an email to your manager and politely ask that another sample be considered for review as this report was flagged and reviewed by QA.

I have had the same thing happen to me - sm

[ In Reply To ..]
Where I work she does that all the time. We have blanks in reports, ask her to go over them, even sometimes she says it is a horrible dictator and leave as is, then puts it on my QA with some of the blanks filled in. So I keep a folder with all correspondence so then I get those taken off my QA.

I agree totally if you send it to QA it should not be used against you.

Where I work people were sending things to QA even with no blanks - to avoid a review. sm

[ In Reply To ..]
So they changed the policy to include reports in QA, but they don't count a blank against you as points off. That way they encourage people to use blanks if they need them but not to abuse QA to avoid reviews on certain doctors or reports. They do don't count percentage to QA against us.

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