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EPIC Bilingual Remote Patient Navigator - EPIC

Posted: Oct 27th, 2017 - 1:49 pm

American Health Connection (http:// americanhealthconnection.com), is headquartered in Beverly Hills, California, and is a national healthcare call center. We are currently seeking full-time, nationwide Patient Communication Specialists to work from home. Once hired, this individual will communicate with patients via telephone, schedule appointments and sometimes follow a predefined script. The position starts at $12/hr for training and is on CST.

This is a fast paced, detail oriented position with a competitive benefits package. As a Patient Communication Specialist, you are the first point of contact for patients. In this position, you will utilize your customer service and critical thinking skills to schedule appointments, verify insurance, and make referrals in addition to other job related duties. To ensure that each patient receives the time and care they need efficiently, you will focus solely on working with patients to obtain complete and accurate information. Listening to the patient's needs and finding a working solution for them is crucial while providing excellent customer service to a diverse age and ethnic population by effectively communicating and proficiently handling confidential and sensitive information.

Required Skills & Experience:
• Minimum 2 years recent experience in medical-oriented scheduling environment - preferably large physician practice or central scheduling
• Bilingual in any of the following languages: Spanish, Mandarin, Polish and/or Cantonese is a plus!
• Adept at handling large call volumes, preferably with use of VOIP call systems
• Working knowledge of the following systems: Cerner and/or PHS
• Efficiently schedule radiology and diagnostic procedures
• Proficient capability with pre-registration and insurance verification
• Experience with basic insurance guidelines
• Excellent communication skills, customer service skills and phone etiquette, able to communicate effectively on the telephone.
• Ability to multitask - with basic knowledge of PC common applications
• Demonstrated, proven ability working in a home remote environment - with dedicated office space that can be closed off by a door for security

Base Salary (varies on how many hours worked)
Paid Time Off
401k contribution (Pre-tax and Roth)
Health & Wellness (Medical, dental and vision [supplemental], employee assistance program)
Flexible Spending Account
Life & Accident Insurance (Basic life, accidental death and dismemberment, long term disability, survivor income benefit) [supplemental]
Employee/Corporate Discounts

All your information will be kept confidential according to EEO guidelines.

Must have a legal right to work in the United States. While we appreciate every applicant's interest, only those under consideration will be contacted by Human Resources after being prequalified. We regret that phone calls will not be accepted. EOE

If you qualify for the position, our IT department will contact you to make an appointment to prequalify your computers specifications. Once this is completed, a phone interview will commence.

Antivirus Protection with current subscription.

Desktop/tower PC with 22-inch monitor. No Laptops.

CPU: Intel Core i3-4100M @ 2.50GHz / AMD A8-3850 APU or betterRAM: 8 gigs+

O/S: Windows 7 64-bit or newer.

Internet Speed: 30Mb/Sec Down | 10Mb/Sec Up or better.

To become a successful Patient Communication Specialist you will need the proper headset equipment. Click here for approved list of headsets.





Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Hearing: Able to hear average or normal conversations and receive ordinary information.
Visual Ability: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally

LINK/URL: EPIC Bilingual Remote Patient Navigator


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