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ASR and Line Counts - sm

Posted: Apr 19, 2013

I was wondering if any of you could tell me your average LPH. Is the ASR at Nuance pretty accurate or are you constantly making corrections? How many lines per day are you able to do? I was offered a job here and I know I can trust you more than the recruiter to tell me the truth. Are the top producers really able to make a decent paycheck? Are you kept on your primary accounts for the most part? TIA.

Look back thru old posts and see how many of us have left - Nuance recently. Glad to be gone!! NM

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go on your own experience - new but old

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I have been with them for over a year and am very happy. My line count is between 250 and 300, I have a great team leader, I am on a great account which is a combination of straight typing and VR so I do make more than if it were just straight VR. I know there are a lot of unhappy Nuance employees and I think you will find that anywhere. You really need to decide for yourself. If you are supporting yourself and need insurance, then I would not recommend them as their insurance is very high. I have secondary accounts to go to but very rarely run out of work. Their QA can be frustrating at times, but I question what I feel is wrong and have always gotten it reversed. Make up your own mind. Most people who post on here are people who aren't happy. I have been an MT for over 13 to 14 years now. I did leave Medquist because I was spread so thin on so many different accounts in one day that I couldn't keep the specifics all straight and my line count suffered tremendously. I am quite happy with Nuance.

Do you find the ASR is pretty accurate - sm

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That can make or break your paycheck. I was also wondering about the production bonus. Is it something you are able to achieve?

Editscript is pretty decent ASR - anon

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I work for both MM and Nuance and the Editscript platform is 1000 times better than Fluency.

Yes, the incentive is possible to achieve. I manage to get it about every other quarter. They don't make it easy.

"Get it every other quarter" means she earns it every - quarter. If you drop below the very

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high percentage required to qualify, you not only lose the bonus for that pay period but for the next 3 months. During those months you must qualify for and earn the bonus--but will not be paid for it--in order to "qualify" to be paid what you earned for the next pay period only.

I don't believe that is accurate. - anon

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I am pretty sure you get the every pay period bonus if your previous quarter post audit score is above 99% and you meet line count and percent to QA. I have gotten it every pay period even when I drop below 99% on post audits throughout the current quarter.

They are lying. Your primary will go to India - SM

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as soon as you train the ASR. Then you will be juggling accounts that have no work either, 3 or 4, maybe more at a time. It is impossible to produce anything based on those circumstances.

Speak for yourself and I DO NOT lie - new but old

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No I do not lie and I have never had to juggle accounts. I truly do believe that there are some bad team leaders out there, but I have had 2 since I have been with the company and both were great and always answered my emails and I was struggling in the beginning with the primary they had assigned me and she had me switched to a different account and since then I have had no problems at all. I have been on this account for about 7 months now and love it. Their speech recognition is much better than it was when I was at Medquist and I do make the bonus the majority of the time. Everybody has their own story, but I have absolutely no problem with them. Yes I would like more money but I am grateful for a job and one that I can work from home and I waste no money on gas, work clothes, etc. Make up your own mind.

Everyone does not have the same experience - with these companies. You will just

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have to give it a shot and see what works best for you. About the only questions I would ask here about a company is if they pay on time and possibly inquire about the platform; anything outside of that boils down to personal experience and that varies from person to person.

I meant that the recruiters were lying, not you. - SM

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I really didn't mean to imply that you were lying. They (I should have said recruiters) tell you what you want to hear. That was my experience.

some accounts specify no off shoring - anon

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They are getting fewer, but there are some with this in their contracts and if you are lucky enough to be on one of these accounts you will have a much better experience! I have quite a few friends working here and some are happy and many are not; they are from different acquired companies and it truly depends on your account and how much is sent to India and your team leader. Glad you have a good account! I am with Accentus and no changes have been made yet, and I like my supervisor, so I am hoping I will have a similar experience, time will tell!

Sorry SM jumped to wrong conclusion - new but old

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It definitely depends on where they end up putting you. I am on escription and really love it. I came from Medquist where I spent half my time bopping from screen to screen trying to locate doctors, reports, etc and wasted so much time. My LPH for last week was 301, fourth of it was straight typing and the other was speech recognition. Some days are good with great doctors and other days are the pits where I just punch out and walk away for a little while (have never EVER been reprimanded for it) and clear my head. If I needed insurance then I would definitely not be as happy because their health insurance is the pits but for what I need I do fine. There are some truly bad Team Leaders out there unfortunately and I feel sorry for those that are put with them. That can definitely ruin your whole experience. For the most part, I am left alone to work and very rarely even hear from my TL unless I email her with a question.

Thanks for your replies - Still undecided

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Seems you make the same low pay no matter where you go. Maybe it's just time to move on.

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