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Emdat Inscribe Help - Function keys not working?


Posted: Jul 20, 2010

I just started a job using Emdat Inscribe, and my footpedal I ordered hasn't come in yet, so I have been using the function keys to play audio.  I have been doing this for about a week now with no problem, but today I log in to work though and the keys are no longer working.  The only way I can get the audio to play is by using the mouse.  Anyone know why this may be?  I haven't changed any of the settings, so I am not sure why they won't work now. 

TIA.

Did you bump the FLock Key on your keyboard by chance? sm - slu

[ In Reply To ..]
My F-Lock key is located next to my F12 key on my keyboard. It will also show in another area of my keyboard as being 'on' with a green light through it with an emblem that has a square with a "F" inside of it. That's my guess as to why your keys aren't working in Emdat. s.

Nope, that was the first thing I checked. - Thanks anyway. nm

[ In Reply To ..]
nm

Emdat Help - MThere

[ In Reply To ..]
I too use Emdat and had problems in the beginning, but something different than your problem. There is a help desk you can call, but only during business hours, M-F and it isn't an 800 number. I just used my cell to call. Check online for the number or ask the company you are working for to provide it. I still use my function keys, the foot pedal sticks sometimes, but you get used to it. Good luck!

Assistance - EmdatHD

[ In Reply To ..]
The help desk support is 608-270-6400. We would be happy to assist you with that.

Thanks! - Seems to be working fine now.

[ In Reply To ..]
I am not sure what happened, but it seems to be working fine today. I will keep the number handy though in case it happens again in the future.


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