A community of 30,000 US Transcriptionist serving Medical Transcription Industry

My TSM is useless. Are they all like this. I - call to discuss something and

Posted: Jun 05, 2013

I have to compete with her talking to kids and doing God knows whatever else at the same time. Durng one call, the background noise was so loud I couldn't understand a word she was saying. Do others find the same thing when reaching out to their TSMs? Another time I needed some information that she had to look up but she wasn't in her office so I had to wait. When I didn't hear from her a week later I called again and guess what? She still wasn't in her office and the same garbage with kids and everything else in the background so again no resolution. Is this the Nuance way? I miss the old Transcend :-(

What is a TSM? - Angie

[ In Reply To ..]
Oh yes, I can sympathize with dictators paying attention to everything but the MT who is sitting there waiting for the next word while they watch the ball game, take care of kids, review the chart, etc., etc. Sometimes I wonder if current dictators are under the delusion that they are only dictation to a VR machine what returns perfect reports. Do they even know there is a human transcribing/editing??

Transcription Service Manger = immediate - supervisor.

[ In Reply To ..]
-

No. I have a very good TSM and really appreciate - wannie

[ In Reply To ..]
what she does and how she handles difficult situations. I'm really sorry that everybody can't have the same experience with their TSM.

No. Mine is very good and efficient. - NM - YD

[ In Reply To ..]
NM

TSM - understand

[ In Reply To ..]
Sounds just like my TSM. Bet I know who it is. Never answers emails either. Totally useless...

Same experience. Now I see emails with signature line - showing she is a ROM.againe. Maybe too many hats

[ In Reply To ..]
At this point I could care less. I gave them a chance after reorganization and things have surely gone south. I have two offers as of this morning and will decide on one by Monday and then I'm out of here. They just do not care anymore. I miss the old Transcend too OP.

I think they are - tiredofit

[ In Reply To ..]
I think they all are, at least the ones I have heard of. I still have contact with many of the MLS from my old teams (I was a former team lead that got bumped down) and they all complain that their TSM is not there for them. If you do get a reply, it is usually abrupt and rude; never helpful. I miss the old Transcend too.

Similar Messages:

Mar 16, 2011

It would seem that the AAMT/AHDI just look for ways to make money on their ole' book of style. Changing from one term in one book, to using it differently in a second, and now the third is different from that. What is the fourth going to do, go back to the first use. Throw them all out. They don't know what they are doing. Their transcription bible is useless to train from, and they charge a whole lot of money for useless. (Just a little frustrated, wouldn' ...

Jun 18, 2011

I'm trying to look up a doctor's name and enter the first 2 letters of the last name. Well, even the doctors I know are in that state, because they are at the hospital in that state, aren't on the list!! Under MT News - How to become a legal transcriptionist. Hmmm... maybe a hint???? Even MT News can't make medical transcription look good. ...