A community of 30,000 US Transcriptionist serving Medical Transcription Industry
WMX - question about no work/dumping - sm
Posted: Sep 20, 2010
Monday beginning new payperiod, getting NSA, but.... when I got one job up it had a line or two on it and then nothing. I typed it, thinking maybe someone lost power or ISP connection. It was a fairly crummy report, not anything really bad, just not the best. However, later I pulled it up in Versions to see and low and behold, not 1 but 2 people other than myself had been in that job.
How do they quit jobs that are bad and it not get noticed? There is little work this morning and I am a little peeved I spent a bit of time completing that report they ditched so they could skim on through and pick up something better. After I finished that job I got NSA again.
Does WMX have some kind of monitoring system to catch these little cookies as they pick and choose? I would think if you quit a job that it would generate a report somewhere.
I'd ask my STM about that. - nm
[ In Reply To ..]nm
Dumping - webber
[ In Reply To ..]There used to be a function where you could actually see the job history and that DID tell you every person that touched the job, who dumped it, threw it back, etc. Sometimes the same person would do it multiple times. Apparently, the STMs got sick and tired of us complaining about the cherry pickers and they had that little feature removed, so we can no longer see it. If it is in Versions, that is QA, who has touched the report. It is not showing you who dumped it. Sometimes more than 1 QA does look at it.
someone - someone
[ In Reply To ..]I agree-- ask your STM. As far as I know you can't tell that in versions. They have people who did QA in the versions. We used to be able to check the history but can't do that anymore. I believe it generates a report if people cancel out a report and I thought that basically was the safety in place to discourage this. You can get in big trouble if you cancel out on a regular basis.
Gee, I hope not on the report. When I'm about ready to break - Poppy
[ In Reply To ..]I as often as not draw up the next report, a habit I started back when I used to get stats sent to me a lot (at another company) and continued for a variety of reasons, including just curiosity, but usually just to push the line count up a few more numbers. If it's short and/or easy, or maybe especially interesting, I do it. If it's long or yucky, I exercise the "luxury" (the only time I have a choice in the matter) of sending it on its way.
someone - someone
[ In Reply To ..]On every single report you cancel out of, even if you go on break. If you choose it, you are supposed to either do it then or put in temp and do after your break. If it is once in a while, I am sure that is fine like end of shift, you get a 30 minute report or something--
A list goes out to the STM so if your STM isn't on top of things, maybe he/she will let it slide but I know mine doesn't stand for any of it. I like almost all my dictators anyway so no biggie here.
Thanks, this is very good to know. Nobody's ever called me on it, - Poppy
[ In Reply To ..]and a lot of the time the last one's waiting for me when I get back anyway, but maybe I will cut this back to when I really am tired but counts are down. It does encourage me put in a few extra lines (I need all the encouragement I can muster), so I don't want to stop it entirely as I'd mostly just stop period if I committed to doing whatever came up.
At my last work, I could choose what account and what reports to work on (and used that privilege responsibly--I was never called on my choices there either). When I came to Webmedx, I knew I was giving up the ability to move around but was basically comfortable with that. I figured, if nothing else, it converts that time of assessing accounts for backlogs, etc., into piling up lines. Under both systems, though, I like to feel I have some opportunity to "baby" myself when I wish somebody would. :)
(Before anyone feels a need to jump on that one, an additional nice benefit here is that I don't have to feel obliged to grab more than a normal random share of the terrible dictators I do okay but some others have such a problem with. Or to go help out on some dreary work type because it's backing up. I actually get very little, just a regular share, of my least favorite stuff under a system where cherry pickers are held in check.)
excuse me, but... - sm
[ In Reply To ..]I'm sure everyone would like to take the opportunity to "baby" themselves and do the easier work and dump the yucky jobs. Let's be honest here and call a spade a spade; from what you're describing, even if it's only before a break, you're essentially cherry-picking.
cherry picking? - webbiecmt
[ In Reply To ..]I work until midnight, and if it is 5 or 10 minutes before midnight and I pull up a 30-minute report, I dump it because I am tired. No one has ever called me on this, and I only do this if it is a very long report at the end of my shift, even good reports, no cherry picking!
cherrypicking - youbetcha
[ In Reply To ..]QUOTE directly from you: "If it's short and/or easy, or maybe especially interesting, I do it. If it's long or yucky, I exercise the "luxury." Sorry, the rule is if it is the end of your shift, you sign out, not see if there is an easy one waiting in the wings you can whip out to get your line count up. Yes, most definitely cherry picking. And just because nobody has "called you on it" so far, I would be really careful these days, the way they are throwing people out the door.
Cherrypicking is just one of the reasons MTs may be let go or given less work - nm
[ In Reply To ..]Cherrypicking is a label you don't want to earn. It can cost you a job.
cherry picking - wwaiting
[ In Reply To ..]I don't understand this. On my platform it is virtually impossible to "cherry pick" unless you stop and start again hours later, and even then sometimes the dreaded dropped report is still on there. Are you saying the MTSOs actually care about this? Not in my experience. We MTs care about it of course, but they just want to get the low TAT. I find it hard to imagine a situation they would fire someone for doing this, although I have never really worked on a system where you could do this to any extent.
I have worked on a system where cherrypicking was possible - See message
[ In Reply To ..]One MT had a habit of doing it and when she did, the rest of us in this small company had to do all the worst dictators while she took only the ones she liked.
Should she have been fired? Yes, from my point of view she should have been, since they had warned her many times to stop doing it and obviously she didn't listen and/or couldn't learn not to do it.
see message - wwaiting
[ In Reply To ..]I agree. When I used to work at a hospital we had a printout and there was one who highlighted the jobs she wanted and the supervisor actually sent them to her! It is maddening for the coworkers, but management (who in this case did whatever she wanted) don't seem to mind, only in that others complain. It helps if the platform does not allow this.
living with cherry-picking... - sm
[ In Reply To ..]Not that it would work in a big company, but years ago in our local hospital, on a system where cherry-picking was unavoidable, our supervisor tried this: Daily list of waiting work given to MTs (only 10 FT); each highlighted their preferred. Naturally, everyone wanted the real cherries. Supervisor would rotate on a daily basis whose list won the cherry jubilee and that MT would get the real cherries that day. The other MTs would get whatever preferences they selected that were not selected by someone else, and the remaining fruit in the bowl (pool) had to be done FIFO as flowed into one's queue; no exceptions. Sharing the cherry pie in such a way eliminated the "unfair" aspect and made things palatable for all.
cherry picking - wmxcmt
[ In Reply To ..]Ummm...I am not the one you attributed that quote to. I ONLY do this if it is an extremely long dictation meaning I might work 1/2 to 1 hour later, which at midnight I am already lagging. I let go of good reports too! So, now my practice will be to quit at 11:45 if I run into danger of releasing a long report and getting into trouble.
No, that was me--MAYBE just ooone more for the old bank account. - Poppy
[ In Reply To ..]Sorry, didn't intend to chum and wouldn't have mentioned it at all if I didn't always do my share and, opportunity given, even more. So some verbage to try to smooth the waters back down.
Conceivably rejection of one more job after the decision to shut down was made could be considered cherry picking, technically anyway, and--BIG POINT--assuming I actually considered it a cherry. My quick and easy reports are not necessarily someone else's.
Probably 4 times out of 5 that last push to do one more is aborted because the report IS too long and my back is hurting or tummy calling.
The "yuckies" don't come up on my main account because I have all those dictators nailed--I can pop out the very worst of them with little to no delay. All cherries, even the sour ones. But I'm right now thinking of a couple on a less-familiar account for whom people have tons of templates stored--THEIR cherries, but not mine when I have to play and replay just to figure out what template to look at for translation.
Stats--If one comes up, it's done. That's why I looked.
Other short-TAT work: I like to have my shortest-TAT work type cleaned out before I break--but I don't know that's done until that next report comes up.
And curiosity--Frankly little of real interest ever comes up and would mostly be peculiar to me in any case--Oh, Dr. X IS a vascular surgeon too. Ha! Dr. So-and-so did figure out an addendum was needed.
And my best account and work types usually come toward the beginning of my shift, not the end, so I'm not looking for more of that.
I stand on the premise that, working remotely with no one to come by and stroke us (thankfully, actually), we need to keep ourselves happy in whatever benign ways work for us. Doughnuts. Whatever. This forum has too many people who don't seem to be able to do that. The friend who first trained me in this work, including to never forget it's not my report, refused to use the word "expire" and always changed it. :) Please, no outrage about HER indulgence. She went into that good night herself some while ago.
Maybe one more for the unemployment line - anon
[ In Reply To ..]nm
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