Rather than "you told me this" - sm Posted: Nov 25th, 2017 - 8:21 am In Reply to: Do not dare ask a question because they will not - commit to a definitive answer so they are
I start my emails with "it was my understanding." Then, the person you're addressing is not immediately put on the defensive and I think you'll find you'll get a much quicker and kinder response. That's been my experience since a friend suggested it to me years ago.
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