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Spanish Bilingual Virtual Patient Communication Specialist/Scheduler - Spanish

Posted: Oct 18th, 2017 - 10:32 am

American Health Connection is a national healthcare call center.seeking applicants who enjoy helping others.

This is a fast paced, detail oriented position with a competitive benefits package. As a Patient Intake Coordinator/Scheduluer, you are the first point of contact for patients. In this position, you will utilize your customer service and critical thinking skills to schedule appointments, verify insurance, complte precertifications, make referrals in addition to other job related duties. To ensure that each patient receives the time and care they need efficiently, you will focus solely on working with patients to obtain complete and accurate information. Listening to the patient's needs and finding a working solution for them is crucial while providing excellent customer service to a diverse age and ethnic population by effectively communicating and proficiently handling confidential and sensitive information.

This position starts at $12/hr. After 60 days of full time employment, eligbility for medical insurance, FSA and 401(k) after 60 days of employment.

Required Skills & Experience:

• Minimum 2 years recent experience in medical-oriented scheduling environment - preferably large physician practice or central scheduling

• Bilingual in Spanish

• Adept at handling large call volumes, preferably with use of VOIP call systems

• Working knowledge of the following systems: EPIC/Cerner and/or PHS

• Efficiently schedule radiology and diagnostic procedures

• Proficient capability with pre-registration and insurance verification

• Experience with basic insurance guidelines

• Excellent communication skills, customer service skills and phone etiquette, able to communicate effectively on the telephone.

• Ability to multitask - with basic knowledge of PC common applications

• Demonstrated, proven ability working in a home remote environment - with dedicated office space that can be closed off by a door for security

If you qualify for the position, our IT department will contact you to make an appointment to prequalify your computers specifications. Once this is completed, a phone interview will commence.

Antivirus Protection with current subscription.

Desktop/tower PC with 22-inch monitor. No Laptops.

CPU: Intel Core i3-4100M @ 2.50GHz / AMD A8-3850 APU or betterRAM: 8 gigs+

O/S: Windows 7 64-bit or newer.

Internet Speed: 30Mb/Sec Down | 10Mb/Sec Up or better.

To become a successful Patient Communication Specialist you will need the proper headset equipment. Click here for approved list of headsets.


Please apply only via our candidate portal

Physical Requirements:

  • Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
  • Talking: Especially where one must frequently convey detailed or important instructions or ideas
  • accurately, loudly, or quickly.
  • Hearing: Able to hear average or normal conversations and receive ordinary information.
  • Visual Ability: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
  • Physical Strength: Sedentary work; sitting most of the time.

LINK/URL: Spanish Bilingual Virtual Patient Communication Specialist/Scheduler


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