A community of 30,000 US Transcriptionist serving Medical Transcription Industry


Amazon. A place to be heard? - Kreed


Posted: Oct 09, 2012

I was researching VR software/platforms, intending to start a biz of my own.  I came across some reviews on Dragon on Amazon, and I couldn't resist:

"I am a speech recognition editor for various large hospitals, some with a million residents, and none of them train on SR.  They just speak their usual gibberish as if they could care less about being duplicated by anyone (pity the poor patients) and it goes over to an editor at some transcription company who listens and fixes it.  I'm talking top-level speech recognition software/platforms, 10s of thousands of dollars.  They all put out the same gibberish and halve production if not more, compared to a simple transcribe it and it's done type of deal, all the while claiming increased production.  Everyone seems to fall for it and pays up.  I don't believe this was the use intended for SR.  A doc that cares, yes, he will try and train on it and you'll get a half-way decent report but by no means an acceptable one.  On the other hand, to my mind, it is a dangerous thing to have a radiologist dictate a report while he is reading the films and "editing" at the same time.  Voice recognition in the medical field is a failure but those highly invested in it don't want to admit it.  It did get rid of a lot of transcriptionist jobs, but the job it created is SR editing.  The companies pretend it takes half the time or less to edit reports than transcribe them, which is not true, because most of them are a mess, but nevertheless pay on average one-third of what they'd pay for transcription.  So I guess the docs make out ok after all, as long as you don't mind all the errors that are missed on your patients.  Medical transcribing/medical SR editing is a very specialized field and requires a lot of skill, but with today's literacy rates (including the docs), well, things are declining.  We'd probably make more at MacDonald's.  If you Google SR editing error rate, you will find the statistics.  With that being said, of course there are good guys out there who do care, and who care still about their patients, no matter the tendency to become jaded after a while when they find out medicine is about dispensing drugs (except emergency medicine).  Btw, how did you all opt into the psych field, or rather, LET IT OPT INTO YOUR FIELD?  A lot of doctors seem to be diagnosing mental "diseases" and dispensing psych drugs, which are killers, being given out like candy.  Did you know the psychs come up with those diagnoses with a show of hands to enter in DSM?  Very scientific.  I guess I slid off the subject somewhat here....  Keep your medicine field clean, don't let it become psych infested, and realize that someone on the other end of your communication is trying to duplicate you, with or without SR.  Well, one very experienced doc told me docs do the mumbo-jumbo thing because they don't really feel that they know what they are doing."

Interesting - (sm)

[ In Reply To ..]
There was an article about this in my latest issue of Plexus. It was written by an executive at M*Modal. Guess who he blamed for doctors dictating gibberish? You got it - the MT. How could that be? He said that MTs were too good at fixing the gibberish for doctors all these years and created the phenomenon of sloppy dictation by producing quality reports in spite of poor dictation habits. At first I wondered why he even cared, and then it occurred to me that it has everything to do with speech rec. His company is not seeing the increase in productivity expected with ASR and also MTs are fleeing now with the reduced pay for editing. Of course the MT is to blame for being "too good" at deciphering gibberish. No way that speech rec is going to succeed unless docs change their habits. No way.

"MT..."too good" at deciphering gibberish." That pretty much bottom-lines it. - nm

[ In Reply To ..]
nm

If the author wasn't tangential - anoni

[ In Reply To ..]
s/he might come off as credible.


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