A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Pay for the Indian MTs - gigo

Posted: Dec 01, 2011

There was a question about MTs pay in India.

It is generally dependent on the line count and quality.

Direct upload MT transcribing 800 lines per day - Rs. 1.2 (nearly 3 cents) - 22 working days - Rs. 21,120 (around $600 per month) - greater than 98% accuracy (supposed to be)

Only professionals like engineers, doctors, some software guys, etc. get more salary than this.

Things are a little different in CBay (Medquist) India. Irrespective of experience, the MTs are given a target of 1300 lines per day. All the files are taken as direct upload (greater than 98% accuracy). The salaries are around Rs. 40,000 (around $1000-1200 per month).

I guess the doctors are very happy. If the quality is bad, how come they get swamped with jobs?

One request to all the US MTs. Don't hate Indians. It is your corporates that are looking for a quick buck and using the Indians. Do you really think the jobs came to India to help India grow?

answer to your question - sm

[ In Reply To ..]
Question: If the quality is bad, how come they get swamped with jobs?

Answer: BECAUSE CBAY/MQ EARNS MORE MONEY BY GIVING INDIA THE WORK!

Do NOT let your pretty little head get all brainwashed that you are SO MUCH better than the American MTs.

The reason you get work is PURE AND SIMPLE: Because THEY PROFIT when YOU get the work.

There are employees that may want to know this - anon

[ In Reply To ..]
You should post this in the "Medquist" forum. They would have a FIELD DAY with it.

dont even get me started - elite bouncer

[ In Reply To ..]
I am an MQ MT. I do not believe for a minute that your work is "direct upload" and at 98% accuracy.

I also do not believe that you get the level of difficulty that the "US MTs" get.

I wonder how all the Indian MTs aren't teaming up and demanding the wages that we here in the states get. After all, why should you all work for 3 cpl when they pay SO MUCH MORE over here? If I were over there, I would form a "strike team" and refuse to do any work at all until they stop discriminating against you! Hold up signs that say "Equal pay for equal work" and "Global environment demands same pay scale."

But thats just me...

Direct Upload - MT

[ In Reply To ..]
It is true. There are those at Cbay that have direct upload, and there are MTs that are meticulous about their work. Quality is high. There are some that struggle but there are many good MTs working for Cbay, whether you want to believe it or not.

So quit whining and be grateful that you have a job.

I've read over reports by Cbay MTs who are direct upload - and just want a blank filled in.

[ In Reply To ..]
Quality is NOT high. I would say that there are SOME good MTs at Cbay, but MANY that struggle.

I've been QAing their reports for years.

Even they were good. Why would a US MT be talking them up? - sm

[ In Reply To ..]
A US MT would not be saying how good the people who are taking their jobs were.

I would think a US MT would want them to get as much bad reputation as possible, whether true or not.

Are you a US MT?

Indian MTs will never "team up" and demand the - Kiki

[ In Reply To ..]
wages that we get here in the states. That is why it is so lucrative to off-shore. 2 or 3 cents a line over there IS ALREADY A LOT, and no indian MT is going to risk rocking the boat when they already, in their minds, make a lot.

The only thing that will stop this madness of offshoring is when the mistakes start costing too many lives over here. The thing is, how many will have to die before anything is done? I'm thinking quite a lot.

dont even get me started - elite bouncer - i am the only one here

[ In Reply To ..]
you are not the only one, i guess, we are both on the same path. digging in to make matter even worse, I am direct MT, but just for namesake, I get paid even less as rookie in this company... solution is only one, put your files to next level and eat up the company's money...becoz it doesn't make my payment any difference.. keep a watch on it..

PASS THIS ON UNTIL IT REACHES MUPPETS SITTING UP ON THE TREE>>>WHO CANT SEE DOWN OR SIDE.

I think the quality IS bad (Indians).....the work is usually first routed - Kiki

[ In Reply To ..]
to AMERICAN QA for final editing. Pay the indian 2 or 3 cents a line, pay the QA 3 cents a line, and that is STILL cheaper than hiring ONE MT at about 7 to 10 cents a line.

And I for one don't "hate" the indians--I know darn well the work goes there to MAKE THE COMPANIES MONEY....they are using the indians as much as they are ABUSING the American MTs.

Quality is horrendous - MQ MME (aka QA/MT/ME)

[ In Reply To ..]
When a client goes 100% offshore at Medquist, all the work that Indians (ILPs) do is sent to an MME/QA for 100% review at 4 cpl, and this is for a few weeks, maybe a month. The work I've seen from over there is awful. It is very rare to see a report come through with only 1 critical error, rarer yet none. More often than not, you see them with 10+ critical errors. I'm not exaggerating. The ILPs tend to use a lot of sound-a-likes and leave out things if they don't understand them. They have a big problem grasping context or, if a doc corrects himself but doesn't acknowledge it, they have a difficult time catching that. They have a hard time distinguishing sentence structure that makes sense. My advice to any United States citizen is to find out if they're reports are being sent to India and to read them, as one day they will kill someone with their sloppiness. I'm sure they have already, but it is probably pinned on the physician not errors by the ILP.

The client probably doesn't even know that MQ is running the ILP work though QA for the first month or so. I'm sure they are telling the hospital to evaluate the work for that first month and if it isn't good, they don't have to send work overseas. Then, after the hospital sees that it is adequate, they stop evaluating that work, and MQ skips QA and sends straight to client.

Do not be naive to think that the doctor decides how the hospital transcribes the reports. They may whine, complain and throw hissy fits, but this is all left up to hospital administration and, like all businesses these days, it's all about the bottom line. They want to save money any way they can. At a clinic in my hometown, they put a time limit on visits and a patient quota for the docs to meet. I stopped going there because of the "do you want fries with that" service and not getting the care I needed. Money trumps people.

Another note, some ILPs go through a couple of levels of ILP QA before getting to me. It does not help at all, not one bit.

And we have... - gigo

[ In Reply To ..]
Thanks for the replies. Some people admit it is the corporates that are to be blamed. Some are okay with the "free economy."

Quality - When do we know the quality of a file is bad/unacceptable? When someone audits the file - be it next level or the doctor's office, doctor, even patients.

Offshore has been going on for the past 12 years. If the health care system had really cared about quality, and the transcripts were of bad quality, do you think this industry in India would be still growing?

And, Cbay, Nuance, Transcend (the BIG 3), and Acusis cover about 80% to 90% of all the transcriptions done in India. It is easier to get into Cbay as they just look at the lines (quality...what?).

I have to innocently assume the quality is good...as, and more importantly, nobody is complaining....otherwise these big 4 companies would have filed for bankruptcy

I had an account - sm

[ In Reply To ..]
that went to India and came back because the quality sucked!

No, quality if not good, which is why I have a job. I edit - the crap we get from OS.

[ In Reply To ..]
x

REALLY, REALLY, REALLY... - Dk

[ In Reply To ..]
Firstly, existence of company does not make company good, alright.

Secondly, your BIG 3 (Cbay, Nuance, Transcend)these are multinational companies and there might be every possibility that some Arab would be pumping in cash in these companies to keep them going.

Thirdly, do u know how many recruits these companies make in a year and what is their pay scale?.

Finally, If you pay peanuts, you get monkeys. END OF.

At Q, work goes thru 2 levels of OS edit before me. I stll - see critical errors, BOS errors, HIPPA errors. nm

[ In Reply To ..]
x

Gigo - Susan

[ In Reply To ..]
I don't know where you got this information about 21,120 Indian rupees being an amount which only doctors, engineers, or software professionals make. Even clerks who have put in 5-6 years of service earn more than that, close to 30,0000 indian rupees a month.

No company in India pays 40,000 rupees to its MT's, average earning per month is around 15-20k per month. There may be a few exceptions, but average pay is not more than 15-20k which is not anything to write home about.

Salary levels for MTs in India have remained more or less the same, in fact may have come down a bit in actual terms taking into the account the price rise and other factors.

Medical Transcription is not such a hot profession in India and I don't think the total number of MT's is more than 10,000.

And I have to agree with what the US MT's have said about the quality of work that Indian MT's produce.....

I agree.. - EX-ILP

[ In Reply To ..]
...that MT is not a hot profession in India, in fact the current MTs don't see it as a career, just a job. They are having difficult time finding new trainees as they are interested in software and call center jobs rather than MT. I agree the quality of MOST Indian MTs is horrible, my dear friends from US, you cannot imagine how bad quality an average Indian MT produces, and how much difficult time a QA in India has correcting those mistakes, but that is no excuse for having errors in the final report. I agree quality of final Indian product is MUCH MUCH inferior to our US counterparts.

I think growth of MT industry in India will be drastically down in another two to three years as there will be no decent MTs and ultimately US MTs will get back their work.

My dear friends in US, I heard MT is not a hot profession in US either, and that there is problem finding MTs in US so the work is outsourced to India and other countries (of course money is a factor, but I think the gap is not much wide now). Its time you people respect your work and have more and more people in this field.

I think with more MTs in US, companies will eventually stop outsourcing.

Of course we never want you people to lose your jobs.

Good luck.

I have no irrespect for the ILPs - You are people who need jobs also.

[ In Reply To ..]
The Indians/ILPs are certainly not to blame as I would do the same in their position. It's the corporations who are at fault.

I also don't blame the ILPs for the poor quality. I have a hard enough time translating my native language with some of these dictators, let alone having to translate a foriegn language in medical jargon.

In any case, what you said about lack of US MTs is incorrect. More and more MTs are being cranked out every day. At my job there have been many who have been laid off because of not enough work to go around. Go to the MQ board and you see many who have no work. There is no lack of MTs in the US. The MT companies are making such claims so that they can send more work overseas which is much less expensive for them. I'm positive the clients who agree to this only get a miniscule cut of those savings while the rest goes to the CEOs of these MT companies.

There is NOT a shortage of US MTs. There IS a shortage of - US MTs who will work for MTSO wages. nm

[ In Reply To ..]
x

this is reply to the above - This is WOW package!!!!!

[ In Reply To ..]
hi muppet

are u serious about medquist india ... this company sucks ..tbh i am not even getting minimum pay in india ...let alone upload or so-called QAs ... what they pay is divided by 2 for line produced. Example: If u do 20,000 lines, irrespective of direct upload or through QA, what we get paid is 11,000 approx, which is half of lines produced, which will be 218.124 USD for 22 working days 9-hr shift. (here in india they do this, they wont pay us on hourly basis)..FACT

Join the crowd. US MT/Editors dont get paid by the hour either. - What other misconceptions to we both have? nm

[ In Reply To ..]
x

What's the condition like there... - Dk

[ In Reply To ..]
I dont know what's the condition is like in US, but here in india, they are here to kill us is all that i can say...if an MT gives 15 days of 97-98% consistent accuracy, then those admins (who doesn't even where the right click and left click of mouse is and they think they are the boss), edits the file and makes it look like 80-85% file and makes it no-pay. The next day, we get mail stating why did do that file so poorly, now client is complaining.. i m like .. what the...

i have even heard that to make quick money they even give MTs who have just been inducted, like they are live for just 10-15 days given permission to upload.

THERE IS NO HIDING AWAY FROM REALITY, THEY ARE HERE OR THERE JUST WANTS TO MAKE QUICK MONEY AND TELL THE WORLD WE ARE THE BIGGEST MT COMPANY IN THE WORLD.

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