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What do you guys do when a VR report is - 80% completely wrong?


Posted: Oct 02, 2013

I mean wrong as in, there will be a long run of sentences in which VR doesn't get a single word right.  I don't know WHY, because this speaker happens to speak very clearly at a decent speed and with no background noise.  

Do you guys just delete everything and retype?  Do you ask your TL to be compensated as straight transcription when that happens?  Or do you make every single correction as you go along (which happens to take about 395 years to do).

Also, I'm tempted to leave a note in the pending section. Something like, "VR is not functioning properly." Maybe the client will see it and tell Nuance that their software is...um...subpar.

Just 1 sentence from this report:

Although she had a small short margins showed a dosage of 12 and iron.

is *supposed* to be 

We are still not certain why she had such a drop in her iron.

 

And this sentence is not even as bad as others.  At least it got the word "iron" right at the end.  I mean really--this passes as acceptable software?  What the hell am I supposed to do here? It would be funny if it weren't affecting my income! 

Been there, done that.... - Just me

[ In Reply To ..]
When it's that bad it's usually easier to just delete the crud and retype it. I then send the line rate request to the team lead which in my case has been receptive and responsive to it. If they didn't answer me before the end of payroll in your case I'd take it to the COM, then personnel if you don't get paid on the same paycheck because they ignore you.

I've also had that happen a few different - times...

[ In Reply To ..]
The first time it happened I retyped it, sent it through, sent an email to my supervisor telling her I had to retype it and that I thought I should be paid the ST rate. I got told I should have sent it to QA so they could verify that. So, the second time it happened, I retyped it, sent it to QA with a note to review it, sent an email to my supervisor advising her of such, never heard one word back and did not get compensated for it. The third and every subsequent time it has happened, I've sent the report right back to the pool. I am not going to waste my time if I'm not going to get paid for it.

I hear that! - They put it in the "too hard" pile

[ In Reply To ..]
On my primary we have dictators "dictating for" an author and sometimes they don't even identify themselves and are not in the system.

What does the ISR do? It uses the author's profile.

Even though he is a good dictator and the women who "dictate for" him are good as well, the ISR author profile is based on one person's particular phrases they use and voice profile NOT those "dictating for."

So the whole thing is basically a fraud, i.e. it should NOT be ISR OR they should get their own author profiles and we should NOT be getting paid half the rate for ISR when it is based on a different author's profile.

I have wasted endless time asking first tech, who explained to me about the profile thing, but trying to get the facility to change their habits is not their job.

Then of course the endless emails to TSM and account liaison, who asked I keep making notes and sending them emails with job numbers, time consuming and which I received reassurances they were "working on it" of which has come nothing after more than a year.

I completely feel it is okay to throw these ones back, especially after banging your head against that particular brick wall and receiving nothing definitive.

I guess they just want you to ignore it or go away so they don't have to take the client to task or devise a better system so no one could "dictate for" when it is ISR. It is pretty infuriating actually.

Funny how if they suddenly got half their pay for some work because nobody knows what to do with it, that would not be acceptable, just like if they made an error and got 3 months no "bonus" that would not be acceptable, but with us anonymous drones, I guess it's acceptable.

Personally, when I get one of these I first check to see how messed up the ISR is and if it is too messed up I throw it back, but if okay I just type it because I can't be bothered.

Can you pew hens tell me what you would do in this circumstance, whereby I tried my hardest to explain to them there should be a way we are not paid half price for ISR that is geared to a certain profile and someone else is dictating and they agreed, yet nothing?

When this kind of thing happens, I don't really consider it throwing it back, just "I really need a break right now" time.

Is it a new author or maybe an incorrect author? - I have had those

[ In Reply To ..]
And you just wonder why you can hear it and why can't the ISR?

The tech people explained to me that every author has an ISR profile based on their voice and their peculiarities, so I guess if they are new it takes a while to build it up and if they are dictating under the wrong author the ISR will be using that author's profile, which if that is the case even if you change the author the ISR has already done the text based on the author profile they had.

Speech Wreck - YD

[ In Reply To ..]
I complete job and e-mail my TSM with job number and request to be paid at straight transcription rate. She always responds positively and makes sure I get those lines compensated at the higher typing rate.


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