A community of 30,000 US Transcriptionist serving Medical Transcription Industry


QA/QCs at Nuance - Feedback


Posted: Aug 21, 2012

Got to admit that I am still not a big fan of Nuance's QC/QA departments, but I have to admit I appreciate some of the nice comments they are leaving in feedback lately and are very appreciative. 

I think there are still a few brutal ones out there though in saying this.  I these select few do this becauise it serves as some kind of gratification for them to make an MT miserable like they are so superior (like the MT is the dummy) when that is not the case at all.  I think some of the MTs working for Nuance have far more experience than some of these QAs/QCs too. 

I just think if you are a QA/QC it's your job to try and mentor the MT, provide positive feedback when warranted, and not be so brutal with the point system when grading the reports. 

To the ones that are being very positive (as I can tell in my feedback in Fiesa as of late), thank you very much.  It's very appreciative.

QA Interesting fact. I notice on the web page they - only ask for 1 year experience for

[ In Reply To ..]
QC and then a notation will consider new graduates from certain schools. How does someone with no experience start out working QC? How do they actually learn that way?

That would explain a LOT. - anon

[ In Reply To ..]
It cannot possibly be true though, could it?

That would be nuts.

appreciative MT - oldone

[ In Reply To ..]
To the Nuance MT who has said something so nice about QA/QC. Thank you. What you mentioned about mentoring, etc., is what we are supposed to do. Not annihilate those that make a company strong...the MTs. I have almost 40 years' experience and I do make comments to help. I really don't know that there is anyone with 1 year's experience. Make more positive comments and suggetions folks to team leader if you are not happy. They are very nice people. Mine is great.

actually you have to have 2 years experience editing other MT reports - sm - current QA

[ In Reply To ..]
Plus MT experience. I know because I once workedxas a QC before advancing to QA. What the website is saying is they will hire MTs from certain schools with less than 1 year experience. They just did not separate out the paragraphs so it can be misleading. Just like a lot of other companies Nuance is working on improving quality so would never hire anyone for QC (or QA for that matter) right out of school. They would not be able to handle it anyway.

Nuance is working on improving quality? That is hilarious - anon

[ In Reply To ..]
They drive away skilled MTs with low wages and HORRIFIC QA.

That is not a recipe to "improve quality."


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