A community of 30,000 US Transcriptionist serving Medical Transcription Industry


New QA incentive to take away MT bonuses? - From the ad


Posted: Jul 27, 2013

This is from Nuance's ad for QA/QC: "Are you tired of reviewing documents with multiple blanks and multiple errors and being reimbursed the same as you are for reviewing documents with a couple blanks? How would you like to increase your earning potential just for doing what you do best? ...looking for high producing, high quality Quality Control Editors who have the ability and drive to add significant value to reviewed documents. We are now offering an aggressive reimbursement incentive for these hourly positions which increases earning potential based on errors identified and blanks filled in. The more value you add to your documents, the more points you accrue, and the more money you can make...up to 40% increase over your base salary!"

So am I wrong in thinking that this is why we MTs are seeing a huge upsurge in errors on FIESA? Guess what, these QA/QC editors are now getting bonuses for the express purpose of taking away ours as MTs. I guess our work environment and its components is considered a vacuum and they decided we were making too much and would rather reward QA for taking away our bonuses. So tell me why this is not a heinous, demoralizing, dirty practice, considering most of us MTs already have gotten our pay cut by at least $10,000 per year once we were eaten by Nuance. Why not just take away the bonuses and be honest about it?

And despite all this, I am still working for them. I hate them, and I hate myself for working for them, but I have tried smaller companies and then you either get eaten up eventually or you find the work is not your cup of tea or the software is awful and you don't even make minimum wage. As much as I am tempted to truly ignore FIESA since I believe they can't force you to look at it (how can they when it is outside work hours and you don't get paid?), I think if you do not fight these ridiculous errors, you will lose bonus, sometimes unneccessarily. Also, I find that working extra hours when available is almost a double whammy, you get tired, you make mistakes trying to "help out", and then bam! you get more errors. If there is any up side to this (other than some QAs probably getting a well-deserved bonus for reports we have all seen with lots of blanks and mistakes and people who produce those reports losing bonus and getting told off) can anyone enlighten me?

Totally agree and certainly not fair to us at all - new but old

[ In Reply To ..]
You couldn't have stated it any better. I have been a transcriptionist for over 15 years both with Medquist and now Nuance and have had more errors in the last month then I have had in my entire career. It is truly ridiculous some of the things they are marking off for. I wish I could afford to quit but desperately need some sort of job but am actively more now than ever to find somewhere else to go because this is truly degrading and demoralizing and I dread even looking at my email every day now and then they have the nerve to want us to work extra to help them out - WHY - so they can just find more errors for me????

agree - feltx

[ In Reply To ..]
I just had a report the other day I sent in with a blank for a town that I could not understand. By the time qc was done with it, there were tons of "minor errors.". One of those being a quote that I did not put in contraction form. When qc edited she left out the most important part of the quote, so I reported it. It has been my experience to be counted off for their crap in post audits. It is literally QC vs MT.

I spoke to my TSM about this. QC scoring and predelivery - has nothing to do with bonus or incentive. It is

[ In Reply To ..]
post delivery audits that drive (or take away) our incentive or bonus. The QC FIESA replaces the old emailed feedback only.

When I check FIESA the QA and QC - do not seem that different

[ In Reply To ..]
I know there is a difference regarding the bonus, but the post audit ones seem to be increasing in number too when I check the box in FIESA for the post delivery audits. So ultimately the bonus will be affected by this. What would be the purpose of the QA incentive then, to try to catch mistakes and blanks pre client?

Of course they are going to say there is no difference - new but old

[ In Reply To ..]
They aren't going to tell us that there is a difference - They wouldn't be around if they said things like that. It is becoming way too blatant and obvious what they are doing. I realize that I can make mistakes but this is so out of control it is amazing - how stupid do they think we are???

QC score predelivery doesn't count yet but my TSM accidentally said "for now" while o - Freebie

[ In Reply To ..]
nm

Have you clicked the box that says - post-audit lately when checking FIESA?

[ In Reply To ..]
I find that, surprise!, most if not all of my major points are deducted on these jobs. So unless I am mistaken that is the stuff that is used to take away bonuses, which is obviously what they have incentivized QA/QC to do. I could be mistaken, I'll admit I find this whole load of garbage confusing and all the references to QA, QC post delivery, pre delivery not really finding a foothold in my limited understanding, all I know is they are picking away a lot more than they usually do and it must be for a reason.

wonder what the pay is for QA - x

[ In Reply To ..]
z


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