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Low score on FIESA - anonymouse
Posted: May 09, 2013
My FIESA scores are VERY low this quarter with a lot of points being taken off for errors. Has anyone been in a situation where at the end of the quarter they had a score that was below 98% and what happened? Is that instant termination? This is astonishing to me as I will be here for 4 years and never have had low scores ever and have never been in this predicament before. Thank you for any replies.
Fiesa - b
[ In Reply To ..]I am so so glad I am not working here anymore. Loyalty is nothing to them. Here you have been there 4 years and what do you get for it? I hate that company.
I have been below 99% 3 out of 6 quarters - anon
[ In Reply To ..]Twice it was barely under, like 99.8% but one quarter it was 97%.
I heard absolutely NOTHING from anyone about it any of the 3 times.
The only harassment I have received is over low line count. Get below the line count and get MUP pay and you will be canned after 2 warnings.
thank you - anonymouse
[ In Reply To ..]Right now I'm at 96.something%. I know I have until the end of June, but still...that's the lowest I have ever been and I have no idea what their protocol is if you are under 98%.
Found out how it works - anonymouse
[ In Reply To ..]So I talked to my TL today and I found out how it works. If we get below the 98% of what is expected of us they have QA work with us. So not that much of a bad thing! My TL was also awesome enough to thoroughly explain to me the new grading system and why it feels so much harder, (her explaining it in detail versus reading it on paper totally helped out and now it makes much more sense!). Hopefully my little blurb here helps anyone else out who was curious about what actually happens if you get a low score.
QA's new scoring system is to make bonus nearly impossible to get. - NM
[ In Reply To ..]xx
With their scoring system..... - Twocentsworth
[ In Reply To ..]and the fact that the QA team decided to pull for the retro-audit reports I did on the difficult dictators that only a handful of people on the account will even attempt, I've now decided to play games back. Yup, I'm blanking the heck out of everything on these hard dictators and sending them to QA with a "100% review please" note - and at times if I've had several in a row dumping them to share the crap. I don't mind doing difficult dictators but in the past there were certain dictators that were NEVER pulled for QA audits because of their inability to speak well. Also the QA team gets by with counting off incorrectly on audits they send the last day of the month and you have I think 3 days to analyze their data and appeal it or they get by with it because you missed the "beginning of the month deadline." Guess who won't be taking vacations the end/first of the month? They want to play games, I'll play games. All is fair in love and war!
That's what is happening to me too - anonymouse
[ In Reply To ..]They are only pulling the hardest dictators on my accounts and only scoring them for my audits and that is basically why I am in the predicament that I am in.
I had the same problem as you - Especially with 1 editor::"MK"
[ In Reply To ..]This editor ONLy pulls the dictators that have major problems that others throw back because of difficulty. When I figured out that "MK" was all about taking off the maximum points for the simplest erros (comma added or deleted, she took off full point, etc.). I routinely hammer ever audit she does. I also noticed that this same editor "MK" never pulls lengthy or easy dictators, which improves your QA score dramatically. She is a wicked one. I am doing the same thing you are - they want to play games with my income, they get it right back. These editors also try to get you far enough below the 99% that even if you routinely scored high the rest of the quarter, you cannot pull it out. Very, very sneaky. I do not let 1 single audit go without a challenge unless it is an indisputable error. I have had several reversed to date. The auditing slowed WAY down, because if they have too many challenges, the editors then get in hot water and they have to undergo an audit.
I'm confused about what you are doing. I - thought that QC deals SM
[ In Reply To ..]with the reports that have not yet been sent to the client, and this has nothing to do with the bonus. The QA are the ones who grab reports after they have gone to the client, and these are the reports that determine whether you get bonus. It sounds like you are getting back at the wrong people. I could be confused but this is how I understood it to work.
Bonus, schmomus - upbeatbutpoor
[ In Reply To ..]Hate to disappoint all the Nuance newbies on here, but just when you get the hang of the "scoring system" (designed to make achieving bonus rates impossible), just when you finally "get it," Nuance will find a reason they need you on another account. Bonuses for this company are not permitted.
QA - MTgirl
[ In Reply To ..]My QA score has stayed under 99 this quarter. They like to pull hard dictators and the things they are counting off for are ridiculous. My QC score is right around 99. There is one QA person who is just brutal everytime. They really need to change that number to 98.5 or 98 if they are going to be this brutal.
Don't take it personally...it is just a cost savings mechanism for them - upbeatbutpoor
[ In Reply To ..]Try not to take it personally when the scoring system drags you down. Remember, it is not about your typing (probably). It is more about them nit-picking you right out of a bonus if at all possible. Bonus pay to MTs would increase their bottom line, and they do everything, including moving people from account to account real regularly when proficiency on a particular accounts begins to threaten this.
Moving MTs cause they are too good makes no sense. They - pay the same pay for every line. SM
[ In Reply To ..]Makes no difference if one fast MT does the lines or if 10 slow one do the lines. The pay is the same. Pay is cpl, not more cents the faster you go.
Look at it from THEIR point of view... - upbeatbutpoor
[ In Reply To ..]It's not that the MTs are too good, but remember, our purpose is not just to type patient reports. We are here to train their Dragon Naturally Speaking, or whatever their latest speech recognition software line is called, and the faster MTs have a tendency to do this better than slower, newer people to the account, because the more experienced people leave fewer blanks. And believe me, they are not hiring 10 slow people, but they are still shifting everyone around after their last few acquisitions. They "reduce their overhead" by shifting people to new accounts, then when they don't do well enough, fast enough, they have a good excuse to can them and keep the newer ones coming along. Meanwhile, even experienced MTs don't get bonuses while being trained on new accounts. It is a revolving door, and since they spend precious little on training for MTs, they have little to lose. There are always 3 more who haven't yet caught onto the system to fool for awhile.
If this is what you need to tell yourself, fine. But it still - makes no sense. It is not as if SM
[ In Reply To ..]every new N employee is a newbie straight out of school. I am sure, many, if not most, new hires are seasoned MTs. And for seasoned MTs, one set of acct specs and one bad dictator are the same as any other.
Also, I think most MTSOs are coming to understand that VR is never going to work the way they were told it would. There are just too many accents, too many ways of misprouncing a word, too many hems, and haws, and throat clearers and too many editors with different editing styles. Especially the ones that tend to say the same thing, let them get a head cold with congestion and coughing and you have a big mess. MM has pretty much said VR will not work without someone to edit it.
I think the QA making it super hard is the cause, not switching MTs acccounts - Mtgirl
[ In Reply To ..]I will have one QA person count off for something and the next will let it go. They are so inconsistent. It is near impossible to live up to their standards. QC on the other hand, I can keep up with that. I think its interesting how QA is tied to the bonus and QC isn't. I have been on the same account for 2 years.
Inconsistent qa is one reason VR will NEVER work - the way N says it will. nm
[ In Reply To ..]x
They just raise the line counts! - upbeatbutpoor
[ In Reply To ..]Let us not forget that when the technology and our speed improves, which should/could typically allow more typists to reach the bonus point, they raise the line rates required for bonuses... did that across the board only recently.
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