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Finally got out, stress level GONE - me


Posted: Sep 22, 2014

I finally got to the point I hated time for work.  I went through 2 buyouts and it just seemed to get worse.  I have watched QA people busted down due to not getting enough lines per hour, which is impossible when there's not enough work, and when most of the acute care work was 100% listens.  I got ONE raise in 7 years yet the duties kept piling on and found out some were making 4.00 an hour more than me in lower positions. On days off you were expected to join meetings no matter what you were doing.  Off time is supposed to be my time, not theirs.  When I gave notice due to medical issues and not being able to navigate 4 computers from a chair, I was told I could not work notice, I was gone that day.  I didn't know until I came online to work and nobody would answer me.  Not ONE of the managers or the COM said a word, good luck or anything else.  I never used PTO or sick time and had to fight to get my PTO.  I was the only one on my team who had to work split shifts, which played havoc with meds. I felt really bad for the radiology MTs who were paid by the report, no matter how many they strung together.  Fiesa is a joke.  The QA staff had to fill it out for every report, it's not counted as lines for them, and yet another way to limit the lines they were credited for.  People struggled to get their transcribed lines in both acute care and radiology, yet when you looked at the reports in the system, the offshores would have hundreds of reports to do.  The former companies seemed like they actually valued people, with this one you only matter when you are there.  I know there have to be good companies out there, but with this one gobbling up all the smaller companies, they can pretty much do as they please.  People are paid pennies, yet the CEO makes millions a year.  This is an incredibly important and skilled job, yet we were all in the shadows so nobody knew what we actually do.  It's pretty bad when a medical records clerk in house makes more than we do.  I wanted out for about the last year and gave notice once and was talked out of it, but finally enough is enough.

Good luck to you. I recently moved from QA back - to MLS for much of the reasons you

[ In Reply To ..]
state. It's not worth the stress anymore to make the required QA production and constantly being yelled at to do more when there is no work available. I went to MLS PT and started back to school this September. This has helped my stress a little bit while still allowing me to gather a few pennies. I'm a single parent, so I couldn't just up and quit although that would have been the ideal way for me to go. I wish you luck in your future endeavors. The way they treated you (not even a good-bye or thanks) unfortunately is no big surprise. We're all just a number here and as long as that CEO makes his millions and the COMs receive their bonuses, that's all that matters in the end.

Didn't know - Samantha

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I had know idea it was the same for the QAs as well as the transcriptionist! I wish you well!

some great QA - newbutold

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There are some really good QA who leave constructive comments and really help and then there are those who feel like it is their mission to make me feel like an idiot. What we do is not easy and with the pressure we have on us, it makes it even harder!!! i do my best but I do make mistakes at times
I am QA newbutold and ya know what? We ALL - make mistakes and you really
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shouldn't beat yourself up over it. I agree, there are some QA people who just really seem to take delight in belittling others. I choose to give constructive feedback and I always ask myself - How would I feel receiving this feedback. We're all in this together and face the same daily challenges as far as work, pay, etc. You've got the right attitude, do the best you can!! Afer all, we're not machines and mistakes are going to be made. At the current pay rates, they're nuts to think otherwise.
Thanks - newbutold
[ In Reply To ..]
Thanks for the encouraging words. Everybody is quick to bash QA and there are some that deserve to be bashed but there are also some MT's that have given up and just don't try. There are days that I certainly don't feel like it but I always try and fill in every blank that I can. The QA people that tell me good job or point out my mistake without things like "I clearly heard ----" Well, if I had clearly heard that I would have typed it obviously. Those are the comments that really get to you. I appreciate what you do and thank you. We are in this together.
heard it clearly - Diane
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I also had someone say that exact same thing to me "I clearly heard". When I listen over and over before leaving a blank, it bugs you.
mistakes - me
[ In Reply To ..]
Absolutely. Those of us who have been in this business many years try to be constructive and not make people feel like idiots - I remember when I was in that position and a bad QA could ruin your entire day. It tends to be the newer people who try to be a hard*** on people, it's like a power trip.

same - me

[ In Reply To ..]
Oh yes, the stress is enormous and you have to make so many lines per hour and as you know, the work isn't there. With doing mostly 100% reviews and using Fiesa, there's no way. Even as a team lead it's extremely stressful. There are some who just sit through the shift, some go shopping (really), I knew one who slept through the overnight shift then did OT on days, and that left the other to do everything and the stress is horrible. You've got emails, phoning facilities, QA, helping out MLS, running reports, and all this for no more pay.

stress - me

[ In Reply To ..]
I learned years ago we're a number and nothing else matters. I had major surgery and was in the hospital for one week and the company I'd worked for told me it took to long to recover and my position had been outsourced. It's a real shame, such an important and skilled position but nobody knows about any of us so it doesn't matter.

amen - and whatever you do, see message

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don't develop a disability. Mine was work related, I did not want to pursue it, but ever since it was filed I was OOW until they finally got me to quit. With no self-esteem after 2 years with them, I felt hopeless. However, since quitting I have been offered every job I have applied for, rejected 4 offers, and have landed in a very good place.

work related - me

[ In Reply To ..]
A friend and I talked about this - who would think that sitting in a chair could cause so many problems. I developed carpal tunnel, one shoulder developed osteoarthritis and using the keyboard was incredibly painful, my legs hurts, my back, plus it ruins your eyes.


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