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Sending jobs to QA.. - New and feeling like a dumdum


Posted: May 22, 2010

I feel that I flag a lot and send to QA a lot.  I've been at this for about a year, do acute care, lots of ESL etc so I think it's a reasonably difficult account; but I ask myself do really experienced MTs, e.g. those at this for 5 years or 10 years or more, send so many jobs over to QA?  I mean, do you get to the point where you can pretty much understand everything these guys are saying, even when they're chewing, slurring, belching etc.?  I would love to make it through a couple of days straight without flagging anything.  (I occasionally make it through 1 shift without doing so). 

It takes a lot more time than just a year to get - where you are describing. sm

[ In Reply To ..]
But yes, after a good deal of exposure you should be able to. It will depend on how much you actually learn from the job versus just simply transcribe.

If you are not looking up the information and truly learning it, you'll not really improve.

Just be patient.

experience - tata

[ In Reply To ..]
Just be lucky you have a job...I just graduated and can not get hired...

can't get hired - Livewire

[ In Reply To ..]
tata--try Focus Infomatics. I heard they hire newbies. Good luck :)
Can't get hired - tata
[ In Reply To ..]
Thank you. I did try there, sent them my resume and they sent me back an email telling me to try again when I get 1 year experience. This is sooo frustrating. I'm probably going to go back to what I used to do. Hate that I wasted a year in college and all the money for this.
My school just posted openings with 3 different companies - River
[ In Reply To ..]
There are jobs out there for new MTs. Don't give up. We keep getting more announcements for openings, asking for graduates of that particular school. Your school probably has the same thing on your forums. Check with your school and get some help from them.
Livewire - Mississippi
[ In Reply To ..]
Don't go with Focus Infomatics. They offshore to India. Don't contribute to the loss of jobs for American workers!
tata - Livewire
[ In Reply To ..]
Did you send them an email asking them how the **** do I get experience if nobody will hire me??? This is a bad business to get into anyway. Transcription has and keeps going down hill. I am desperately trying to get out of the business. There is also another post on here that says Rider and Associates hire newbies but I don't know if that is true or anything about them. Obviously I didn't know the facts about Focus. Anyway I wish you luck :)
Can't get hired? - Ell
[ In Reply To ..]
I tried Focus in November, and they did not hire first timers. I got in with Lartech; first as an unpaid intern and they hired me on about 3 months later (but I was part-time). If you can get past your first check being 3 months out, they really are a great company to work for. There are letters, HPI, Discharge, consults, etc.

Yep...sm - Kate

[ In Reply To ..]
been at it for almost 5 years and I still send a few blanks to QA. Even the 20-year pros have to do it at times. I usually only have a few blanks with a very hard doc but sometimes even QA has to send it to a higher level and then it still goes to the client with a blank. Just the way it goes. :)

To new and feeling like a dumdum - Nick

[ In Reply To ..]
I have been at this many years and sometimes have to send blanks through. I always research as extensively as I can before doing so, but sometimes you get an ESL who can't speak anything even approximating the English language, or you have a rerecorded account with technical problems. There is an old saying in the IT world that I think applies here: GIGO: Garbage in, garbage out. I think it is the duty of the MT to do as much as he/she can to get the information to fill in the blank, but we can only work with what we are given to work with. The dictators have an equal obligation to provide understandable dictation. Don't beat yourself up. We ALL send blanks once in a while.

I think blanks are probably part of life - sm - sssdt

[ In Reply To ..]
I've only been working about 7 months, my doctors are quite clear and not ESL, and I still sometimes have blanks. Drives me batty because I think I SHOULD be able to get it, but docs say the wrong thing sometimes and we can't always figure it out.

Ditto to what the others have said - CrankyOldBroadOnTheBeach

[ In Reply To ..]
I've been at this for 38 years... and it's a rare day that at least one thing doesn't go to QA. Sometimes it's a discrepancy of some sort... but other times, it is a blank, fair and square. And I don't keep any statistics (it would take far too much time to do so) but I would estimate that at least 75 percent of the time, QA can't get it either, so it goes to the client with a blank. Garbage in, garbage out!

Often, it's a word that the dictator so badly mis-pronounces that it isn't safe to make an educated guess. In fact, we basically are not allowed to guess at all, unless it's REALLY obvious, such as 'he' substituted for 'she' when we are completely certain of the patient's gender. Those, we ARE allowed to fix. But the no-guessing rule is really for OUR protection, because if there's any question, guess who will thrown under the bus. (Hint: It isn't the dictator.)

Other times, it's the usual suspects, i.e. chewing, burping, hiccuping, a telephone ringing right next to the microphone that drowns out the dictation, a dictator who's trying to be quiet in a crowd (when they should be telling the crowd to shut up, or finding a quieter place to dictate!), and of course the occasional technical sound file glitches. We are instructed to use our best professional judgment about which things we send to QA and which things we blank ourselves. If we think a fresh pair of ears might be able to understand it, it goes to QA. If nothing short of mind-reading (which of course is way above our pay grade) will get it, we do not waste the QA team's time and it goes straight to the client with the blank in it.

So don't feel bad about having to send things to QA. Do, however, check back (if you can) and see what QA got out of your problem spots, and if they deciphered it, save that as a sample for future reference. And if QA doesn't get it either, do like I do--which is to say to myself, see? I'm not a dummy after all!

And even after 38 years... sometimes I DO feel like a dummy. Still. I have those smack-self-on-forehead "Duh" moments, when I apparently had a momentary brain f**t. Thankfully, it doesn't happen very often, anymore, but it DOES happen. Even to us old folks. :)

(And thankfully our QA team does NOT get snarky when we occasionally missing the obvious. That would be very, VERY hard to take....)

Thanks, you're very kind - New and feeling like a dumdum

[ In Reply To ..]
I do check my QA'd reports and occasionally the blank is unresolvable; though I think I'm obviously still working on that elusive "listening ear" we heard so much about in the course. Definitely after a year on a tough account I'm getting better at it. As far as the newbies looking for jobs and frustrated about everyone looking for experience, there are definitely companies that hire newbies out there. I don't know if names are okay to mention, but I believe that Inscribe hires newbies, and dare I say it, MedQuist. There are loads of companies out there, just try not to be too discouraged and keep testing. I did, and I got hired.

Companies that hire newbies - Nick

[ In Reply To ..]
I would never recommend MedQuist to anybody for any reason.


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