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training for Remedy 7.6 - oldhorse


Posted: Jul 02, 2012

I didn't do the training for Remedy 7.6 when I was supposed to (dumb, I know) and haven't had to use support since QA was dismantled.  Now, out of jobs today I need to leave a message with Remedy but when I try to check in using my name and password (leaving authentication blank), I get a message saying "ARERR (9388) authentication failed".  I have no idea what that means or how to get into Remedy.  I am also unable to get into the online training videos for Remedy by by going to http://.mmodal.optiimzehit.com.  I know all of this was my own doing, but does anyone know how I might now get into Remedy, watch the training videos, etc?  Your help would be very much appreciated!

Here is a link to Remedy. Your user name is the - hope this helps

[ In Reply To ..]
6 digit number we use to get into DocQscribe. Then pick a password. I hope this helps. If you have any questions, let me know and I will try to help further.

https://remedy.mmodal.com/arsys/shared/login.jsp

I found the training site from an old e-mail of mine. Here - hope this helps

[ In Reply To ..]
it is:

http://library.constantcontact.com/download/get/file/1101718808208-650/Remedy+Announcement+4+17+12_Final.pdf

If it does not work, I can forward a copy to you.


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