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new to mmodal - QA penalty question..sm


Posted: Jan 03, 2013

Would someone mind briefly explaining how the QA penalty works for MModal?

Sorry... I am shocked that they hired new people - when I sit here with no work.

[ In Reply To ..]
I am stunned and cannot even believe this.

They don't know how to ever QUIT hiring. - nm

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x

I am the OP... shocked too - dragged here

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All the views on these posts yet no one answers the question? I came to MModal unwillingly as an acquisition, I'm not a part of the problem.

I would love to, but I'm not sure what you mean - sm

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by QA penalty? Are you referring to QC audits? Grades? Points for an error?

perhaps incorrect wording.. - hoping to survive a bit longer

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I am not sure of how is phrased within the company, but amidst the enormous amount of reading material... somewhere I came across where it mentioned if more than 5% of the total lines for the week were sent to QA you are only paid 0.003? Is that for the work to QA or your total lines?

Thanks for taking the time :)
I'm sure someone will correct me if I'm wrong, but - sm
[ In Reply To ..]
it's my understanding that means if you submit more than 5% of your total lines for QA review, it starts counting AFTER you've gone over that limit, and all those lines after that are only paid 3 cpl. I've honestly never had that happen, and I don't think it happens very often. I think that rule is just in place in case someone is sending everything to QA rather than taking the time to look things up themselves & abusing the system, so to speak.
I don't - send
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anything to QA, don't care how many blanks there are. I'm not getting penalized for something that is not my fault. anyway, I believe they take 3 cents off per line of what you make, after the 5%. Not exactly sure how that works, cause I don't send to QA. I think it is just on what you send to QA. If you send 10% of your jobs to QA, then 5% of that would be at working for free, is what I call it. If we say you make 4 cents a line on ASR and you sent 10% to QA, then 5% of that work you sent to QA would be at 1 cent a line. If somebody can verify this or correct this for this person, that would be appreciated.
This is not good advice though. Good way to - sm
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lose your job... If you have over the allowed number of blanks, you have to send to QA.
On some accounts it already goes to QA - if there are so many blanks.
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I worked there for six months and didn't even know how to send stuff to QA. So whatever... I'm not the poster above and I highly doubt anyone is losing their job at MModal because no one cares to watch what anyone is doing unless it's a broad general e-mail to everyone on a team about how terribly upset the client is with all the mistakes being made by the MTs (always the MT at fault, never anyone else). They could care less if you have work or whether you send it to be-bop or be-boop or she-bop or wee-bop. No one cares. Doncha get it?

It was vaguely explained on hire about more than 5% QA submissions which would take a scientist to figure out since some things are okay to send and some are not is from what I understand.

Bottom line is don't even worry about it. Just send it to the client with the blanks and go on with your day at 4 cents per darned line.
You - must
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be the MModal Police. I don't send anything to QA on my own because I don't care how many blanks are in it, haven't since they came up with penalizing me for it. If it is over the allowed blanks, it will go to QA anyway and I won't get penalized for sending it. Get it!!
I'm not with M*Modal, but for future reference (I never know where I might end up)... - sm
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just to clarify, are you saying that only the ones you voluntarily submit to QA contribute to the 5%, but the ones that go automatically due to blanks over the limit don't count?  

I think we're all saying that - sm
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like every single other one of their policies it's clear as mud, very vague, contradictory, and open to interpretation.

Again, I'm the OP - remaining positive

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This is helpful. I am assuming from the replys that at MModal we are allowed a certain number of blanks to go through to client and any # of blanks beyond that would go to QA. I've been MTing for 15 years so my reports are not shot full of holes and if we are allowed 1-2 blanks per report... I should be fine. I was just under the impression any blank goes to QA and once the 5% mark is reached we lose 0.03... any other thoughts or remarks appreciated!

blanks in reports - corgi

[ In Reply To ..]
Not all blanks go to QA unless the account is specific that it has to go to QA with blanks in it (I'm on account like that). But in that case, it is not held against me so to speak on what I send to QA. A lot of the times when I send a blank like this to QA, it doesn't get filled in by QA as I've been doing this for over 30 years.

Otherwise, you choose what you want to send to QA. If it is one blank in a report, it is usually considered acceptable. One of my supervisors said 3 blanks were okay; another said 4 blanks were okay. Some accounts specifically say more than 2 blanks must be sent to QA. But there is a penalty if you send more than 5% to QA, but honestly in the 2.5 years since they started this, its never happened to me. I send to QA if there are lots of blanks; if one or two and I can't figure it out, then it goes to the client.

good luck with your new job here!


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