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job sent without editing - shoot me now!


Posted: Feb 14, 2011

So, last week the system went down right as I was finishing up an extremely long job.  When it finally came back up, there was another glitch and before I could hit "recover", the job sent to the hospital as I originally got it with no editing whatsoever!  The hospital got in touch with Medquist EXTREMELY upset and in turn I got an e-mail wondering why that happened.  I feel like contacting this hospital myself and letting them know this THIS is what Medquist gives us to work with and thinks our work is only worth half of what they used to pay us to fix it!  It was a horrendous report.  Never would have happened if there was no such thing as ASR!

Should of sent email to CCM when this happened. - nm

[ In Reply To ..]
c

sent without editing - shoot me now

[ In Reply To ..]
oh I did send her an e-mail which according to the regional team lead is what saved me. Believe me, I have it all documented.

Yah, as long as you send email when something happens - you are usually off the hook. nm

[ In Reply To ..]
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What MQ should do - one hour window

[ In Reply To ..]
I think that MQ should allow 1 hour (even 15 minutes would be nice) to allow us to go back to a report we sent and correct any mistakes we realize after the fact. It has happened to me multiple times. They could make it 1 hour or TAT, whichever comes first.

Has happened to me, too. I email TL and she reassigns it to - me so I can make corrections. nm

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