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Remedy question - anon

Posted: Jul 09, 2012

When you have NJA and go into Remedy to get a number there's a place where you select what you want to do (PTO, release from shift or make up time). There used to be a choice for "none of the above" before Remedy. I have NJA right now and did my 15 minutes to get paid for that but there's still NJA. I don't want to be released this early into my shift and I don't want to use PTO or make it up. What do you guys do in this situation?

click the option "make up time" - and then fight to get hours in during week

[ In Reply To ..]
NEVER use PTO for then not providing you work.

Remedy - anon

[ In Reply To ..]
Oh I don't and won't!

I did once - soapie12

[ In Reply To ..]
and only once. I hate the law in my state regarding this because they don't mention anything about paying the at-home worker for downtime like they force employers to pay in-house workers for downtime. I'm NJA now also and I'm trying to figure out why my CCM sent out a message asking for extra help the last couple days of this week when I am ALWAYS NJA on those days. Would be nice if I could make up my time then if we truly will have all that work. I don't know what my CCM is thinking!!

She is thinking of her bonus - simple really

[ In Reply To ..]
The CCMs get a bonus based on how much of their BOB stays in TAT. They will call for all hands on deck or mandatory OT or whatever just so they can get their bonus, which I understand is quite substantial. If you and everyone else run out of work too bad. They would rather be out of work than late on anything. It is not about patient care or keeping the client happy, it is about the bonus. Once you figure that out it is much easier to ignore those panic high backlog emails.

REMEDY - Nature

[ In Reply To ..]
My supervisor told me to put "release from shift, and then if work comes up, I can still clock in and type. That is what I do now. I never use PTO either for NJA. If you put "release from shift," then you can make up the work without being obligated if there is no work.

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