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Just got an email from my QC coah on the pass/fail jobs - whodat


Posted: Dec 09, 2013

I had 2 jobs that were both 100 and then I had a failed job on some account that I have never typed on before ~ foreign doctor.    The errors were marked as noncritical errors.    How can they expect us to be able to type 100 different accounts with perfect quality?   I remember this report that I "failed."  There were no samples to go by.   I guess I will be getting an email from my supervisor shortly about failing a job and making me feel like the worst MT ever.   Never mind that had 2 jobs that scored 100.  

Don't be so hard on yourself! I think with what we are all dealing with, sm - CONFUSED

[ In Reply To ..]
and what is expected is so unrealistic that most of us will be failing, so where does that put MM? You cannot expect perfection all the time when throwing unfamiliar work at us, while expecting us to maintain our line count, working like we are working for a sweatshop. Oh, and they sure are not encouraging us to ask for help when we are struggling with a job while charging us to use QA.

You are NOT alone - anony

[ In Reply To ..]
All the stress of not making a mistake is overwhelming to say the least. An "attaboy" would be nice but I know that will never happen. Just keep doing your best. Most of us have either been where you are or are currently being "performance managed."
Easier said then done to not worry. I just wanted to retire from here but doubt that is likely as I have quite a few years left before that can happen.

Same thing happened to me - old and burned out

[ In Reply To ..]
Promised not to tell the whole story again but exactly the same experience as you. I quit and retired.

Not to mention the formatting ... - anon

[ In Reply To ..]
On one of my accounts the medical records people at the hospital are obsessed with their innumerable formatting quirks and you become so focused on making sure the formatting is correct and you're sending the right cc's, and everything particular to that dictator and that format, that you complete forget about the actual text.

My solution - For me is to

[ In Reply To ..]
Pay me hourly and I will reread each report 2 times to make sure it is perfect...i cant afford to reread it even once now so yes there will be minor things that slip through.

Happened to me too.... AND.. - boiling mad

[ In Reply To ..]
I just got a QA'd job back where I was dinged for an added word. The word was "and". They claimed the doctor had said "ah"!!!!!!!! Gee, do you think "uh" and " and" could sound the same????? Especially with the poor sound I get. Claimed it made a difference in the sentence meaning, which it did not. "Local anesthesia was given, and the limb was prepped and draped" versus " Local anesthesia was given, the limb was prepped". Are you kidding me????

I am trying to cool down enough to write a retort that isn't as nasty as I want to do. I am going to demand the point deduction be taken away.

The more unjustly I get dinged the more blanks I leave. Why should I take a chance on being wrongly dinged. These reports aren't be added to my submission score be I do not submit if it is only a couple blanks or the blanks are for the same word or doctor's name.

I too was failed on QA recently. I had a couple 100 scores, but 1 report nudged me 0.15 points below 99.6.

The supervisor has also been sending out admonishing notes that our group, as a whole, is failing. (By a whole 0.16 points!)

Me too - anon

[ In Reply To ..]
It has happened too many times to me to count. They say one thing and I say another (or hear). It is all subjective. In fact, a few times I have gone back and listened to the report and do NOT hear what they have completed for the blank.

Let us know if you get a solution.

That is BS - Let us know what

[ In Reply To ..]
they say. I'm afraid I wouldn't wait to cool down to retort. I might regret it later, but I'm hair-triggered.

There is a lot of anger out here. I am dealing with a QC coach who will NEVER EVER take the MTs side over the MMEs or whatever their stupid title is now, even if the MME is totally wrong.

Same thing happened to me too - and I

[ In Reply To ..]
Found another job! This place is not worth it, you can work at something else or find another company and work without this nonsense. BTW, it was not a cake walk for me at all, but I knew if I were to survive, I had to leave, cuz they were ready to throw me under the bus at any moment; just had to torture me as long as they could. GET OUT, don't look back, no matter what you have to go through, it is worth it in the long run.

Sorry to hear that... - poorhouse

[ In Reply To ..]
I've often wondered about judgment calls like that since a lot of the crappy quality of the audio makes the transcription subjective to whoever is listening to it. I agree with you; it doesn't change any meaning of that sentence. My husband, while watching NBA basketball, would call that ticky-tack.

QA score - anon

[ In Reply To ..]
Are you kidding me????? You had two 100s and 1 that was 99.6 and you FAILED?????? a QA recently. What is going on with this company. We do not get paid enough to do better than almost perfect!!! OMG I am so pissed off about this. Will it I ask WILL IT EVER END?????? Only when I get out and it will not be soon enough. This career is just killing me and it is not rewarding at all anymore.

QC coach mails - tired

[ In Reply To ..]
Not only all that but just got a email to "remember to work your hours and keep up with current work". Good grief, we are not babies and I am sure 100% of us remember our hours, the only reason I would forget them is to just quit. Get real people we are adults, not children. Being kind from all you hourly peeps would be better than a remember to do email.

oh a P.S to this - nm

[ In Reply To ..]
...and quit putting those silly smile faces, and how much coffee they have had already to wake up, silliness is not part of what I want to hear, we all need a good pat on the back, not silly smiley faces etc. So glad my time is almost up here. I pray all of you will find a way. BTW, check into Pharmacy Tech training. If you have a good amount of medical work exp, any technical school will let you take the Pharm Tech course, you can ck on line for pre tests etc. I did and I have my Cert and found a wonderful hourly job in a Pharmacy working days, no nights, no weekends and 17.50 per hour. What a hoot it will be to do this and not type type type, oh excuse me, read, read, correct, correct, and so forth.

Another P.S. - old and burned out

[ In Reply To ..]
Not only did all the things mentioned above happen to me but since we are not in an office and do not have to look at motivational posters, I was getting motivational emails which were nauseating. Don't they know the best motivators are a decent salary and fair treatment? Rhetorical question. Hope they do call me some day and ask me to return just so I can spew venom at someone from this company and not an independent exit interviewer.
Just wondering - anon
[ In Reply To ..]
Don't jump all over me. Wondering how it will help to "spew venom." Nothing will change by this and don't believe it well even matter to corporate.
My thoughts and my thoughts alone.
I know it won't help - old and burned out
[ In Reply To ..]
and not jumping all over you. It's just that in these exit interviews you don't even get to express your views to someone in the company; the interviewer works for an independent contractor. Nothing we say or do is going to help the MT's situation but it would let me release the pressure valve for a few moments. Also, even though I have quit and retired and should forget about all this, I am still angry that they can do this to all of us with impunity.

got same email - anon

[ In Reply To ..]
got same email and thought of same thing. Resented it too that they felt I had to be reminded to work my hours.

Same here - wishing to be an ex-MT

[ In Reply To ..]
Same here, my error was not adding an line between headings, OMG! The patient is going to die because of this error! I am also so sick of the emails bitching about time, stupid errors. Everytime I see an email from the QC person and it says "Please respond" I want to respond "I don't care." Fire me! I am so sick I am praying for the holidays to be over so I can find a job. My TSM or whatever bitching about time, working your schedules, blah, blah, well if you weren't killing me with new stupid accts and switching us from hourly to production maybe more people would, I think most don't care anymore and just are doing whatever they feel like now. Please January get here soon!

I thought all that - poorhouse

[ In Reply To ..]
crap was fixed on the "backend." ??? How do they expect me to know what these reports look like when they print out or import to someone else's system? Hell, I'm doing good to make sure the correct heading is on the report! And, what you said about ppl just doing whatever they feel like doing, you hit that one on the head, at least for me! I keep the pt in mind all the time and focus on things like meds, labs, etc, not whether an ummmm was the word and or an extra line here or there. Since transcription has gone to computers, I've always despised formatting...omg!

Got a 98.5 on my audits - SBH

[ In Reply To ..]
Now, I will be monitored. Good grief!! Makes one feel sick to their stomach. This was for minor errors...how will we survive


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