A community of 30,000 US Transcriptionist serving Medical Transcription Industry

I saw 3 "critical" feedback reports in a row.... - Kiki

Posted: Apr 11, 2010

today. I had just emailed my CCM the other day about how unhappy I was with the 12 cents per day raise. That's all I said. Just wanted her to know I thought it was insulting.

Then all of a sudden, after only getting, I think, a total of 2 or 3 critical feedbacks that I can even remember, suddenly 3 IN A ROW, and in my opinion, NOT CRITICAL. They were simple typos. There was a space before a period like this . --- that was marked as major. Only scored 94% on these 3 reports average.

Anyway, I expected this. Bring it on. My question is for those who get on performance management for a failed audit (which is going to happen to me obviously, this was done by the QTL)-- does this mean they will drop my pay right away? If they are trying to get me to quit, it's not going to happen. I live in CA and I can get unemployment if they fire me. I KNOW they want me to to quit. Sorry MQ. If they lower my pay, I think I can apply for reduced income UI.

Please, anyone who has been through perf. management because of a failed audit, could you tell me your experience, what the did, if they lowered your pay, etc.? Thanks in Advance!

So....I called my QTL. She called me back within - Kiki

[ In Reply To ..]
10 minutes! We talked about the critical jobs I thought I had. Apparently it was only ONE critical job. You have to look at the critical ones first I guess. But still, it was 94%. I still wasn't too happy about the reason for the score, but she said I shouldn't even worry about it because she audited 6 other jobs and overall I still passed the audit with 98%. It still makes me worry, as I cannot for the life of me see why that report was critical. I guess I should just take my own advice and let it go. It's just very hard when your paycheck is at stake. I'd still like to hear from anyone who actually has been PM'd though. I'm sure it still will eventually be my turn and would like to know what to expect. TIA

Wish I knew, but have been where you are and - still scared

[ In Reply To ..]
I did not pass my last audit but never heard a word from anyone. Next audit should be done soon and I am freaking out..

Are you sure you didn't pass, then? I understood - Kiki

[ In Reply To ..]
you'd only hear from someone if you did not pass. No news might be good news.

BTW, they do live audits now. If you happen to go in and check your statistics and see a report or two has an actual score (and the QA person is your QTL), you will know you are now being live audited at the moment.

Live as in they are watching as you type in REAL TIME? - anon

[ In Reply To ..]
I wasn't nervous enough and now this?

Well, I don't think it's exactly LIVE....as that implies...... - Kiki

[ In Reply To ..]
but that's what they call it. However, no, it's not while you are typing...(at least I don't THINK???) To my understanding, it's right after you upload it.

live is live - sm

[ In Reply To ..]
I work for another company who also uses DQM/DQS with the difference of it being a fully functional version without any features blocked like they are at MQ. Anyway, when they say "live" they really mean live. Whomever can actually pull up the report and look at it while you're doing it in real time.

When I first started at my other job and going through the 100% QA period, if QA thought I was taking too long on a report, they would IM me (yes actually person-to-person contact) and ask if I was having problems. If I were, they'd pull up the report I was actually doing, read what was done of it, listen to the audio and let me know if they could figure it out.

QA would rather the MTs use this "live" method over just sending blanks to them. Even now, 2 years later, I still occassionally IM QA with questions. It's makes things so nice.

Wow that sounds really great.... - Kiki

[ In Reply To ..]
the part about QA being able to IM and help out live in a report. Awesome. Not how it's done here unfortunately.

However, now that I know it's actually LIVE....I guess I better stop typing obscenities in the middle of a report when I get frustrated with a dictator....I erase of course....but it relieves tension just to fantasize about leaving it there. ahhahaha

Been with Q 6 years, Tier 3, never a problem. I - got a "critical error" and

[ In Reply To ..]
and went below 98% for first time. Never heard anything yet. I also thought it was bogus and a bit arbitrary.

I failed one audit and - exasperated

[ In Reply To ..]
had telephone conference in which I was informed of ways to improve my performance. No pay cut, no job loss.

audit - mme/mt

[ In Reply To ..]
You should definitely protest this audit -- I know for a fact that punctuation should have NO points taken off - definitely not a critical or major error.

audits - mt50

[ In Reply To ..]
Hope all MTs who get nit-picked and marked off by some idiot ''auditor'' complain nonstop. If MTs are held responsible for errors, so should these ''auditors''. If they mark off incorrectly, this should be documented and if they continue to do so, they should be let go. It's ridiculous that the people actually doing the hard work are held accountable while the nit-pickers are not. If the top-level management of MTSOs could only understand how much money is wasted on neurotic QAs, auditors, etc. who spend their time nit-picking over petty nonsense (often based on their own personal preferences and not affecting the reports'meaning in any way) maybe more money could go toward long-overdue MT raises.

Similar Messages:

Mar 31, 2010

I have very rarely ever gotten critical feedback and today I have gotten like 7-8 reports returned to me. I find it so hard to believe that I am all of a sudden I am getting all this critical feedback. :( ...

May 26, 2010

on a single report, would give me, to the right, a score of 96%??????????? The mistake? C-difficile instead of C. difficile. Mind you, they're all over the place auditing only the most awful reports i'm doing.. ...

Nov 13, 2013

I received a notice of critical error that was in red and would not allow me to read the other feedback reports where I left blanks. Since we have been warned so much about critical errors and how much weight they have, I was afraid to open this report. The critical error was : Alert an oriented (but what I should have typed was "alert and oriented." I forgot the "d" on "and." I can think of so many other things that would have been a crtical error, like leaving out a di ...

Apr 04, 2015

Just got a Client Feedback....65% (is that possible LOL).....I remember the report...it was one where it was totally 100% the dictator's fault...he entered the incorrect patient amongst other things like going back and forth with he and she....it was a mess! I sent it through bc this particular dictator allows 5 blanks (he is THAT bad)....but now this.....should I bother trying to reverse. Don't want to waste my time if it isn't going to affect my pay. ...

Jan 04, 2010

The dictator said "... will get cardiac enzymes and will get a carotid Doppler in the morning...", or something similar, I have deleted the report. I left out the second will. This is not a verbatim account. Critical error for omitted dictation pertains to lab results, normal values, etc. I didn't think the word will meets that criteria. I also had Tylenol No. 3 changed to Tylenol #3. The drug lists still show it as No. 3. ...

Jun 13, 2012

Hi all. I was just wondering what other MTs prefer...little short reports or very long reports? Do too many of either affect your line count (and therefore your pay)? I definitely prefer very long reports! ...

Jan 29, 2010

Isn't it "strange" how it goes from NJA to "critical backlog" in nothing flat? SA5 here... Must be the weekend. Here's a laugh for you though: ASR report (of course) - social history: "he lives with his wife who is alive"... Good thing huh! LOL! ...

Jun 15, 2010

Has anyone at the Q been getting hit by "critical errors" on crazy stuff that has never been an issue BEFORE? All of the sudden, after no feedback for about a month, no audits, nada, zilch, I got my audit and was given critical feedback for not capitilizing a department! (recovery room, radiology suite, cardiac cath lab...) AND, in a verbatim report, with a client profile that says specifically, DO NOT ADD A HEADING IF ONE IS NOT DICTATED, for NOT adding a heading! This makes me nuts ...

Jun 24, 2011

GD SOB! Have been passing all the audits with flying colors (99% or better), even the audit earlier this week. but then I got an email today of a report with critical errors. Real bad doctor who mumbles and changes his mind in midsentence but doesn't say 'scratch that' or 'correction' or anything like that. sheesh. so do they automatically put you on disciplinary action or cut your pay for one bad report? or do i hope that on my next ...

Apr 19, 2014

I'm supposed to provide feedback. Okay, fine, here it is: It was a typo. I sure learned a lot from your snarky auto message. Why do you have to keep making people feel bad for making a freaking typing error? Whoever is running the show at Nuance really needs to seek help. All you (they) can do is cut our wages and find fault with our work? It must be stupendously reassuring to be you and be so perfect. ...

May 07, 2015

Just had my first critical error ever! I'm so upset. BP number. I know I lose major points but am I in any sort of trouble, reprimand or anything like that? I know this job isn't the greatest but I so need it! Very worried. ...

Jul 15, 2013

Am i the only one that just hates the long ones? And by long I mean anything over like 4 minutes. I love progress and ER notes! ...

Jan 28, 2010

We have been getting notes saying we have "critical backlog", when we usually get NJA. I'm wondering if we can start sending notes saying "critical pay check deficiency" when we get NJA. Since we are kept informed, maybe we should keep them informed also. ...

Sep 26, 2010

So I check MQ Central as usual before starting my shift this morning. Found 4 messages stating critical backlog with weekend incentive. I sign on. No jobs. I'm tier 3. Never saw NO JOBS first thing on my regular Sunday shifts. WHAT THE ____? I read on to get a slap on the wrist from my RTL. Why didn't I send a report to QA that had multiple blanks. I tried to be objective, but it was for the usual reasons I send multiple-blank repor ...

Oct 26, 2010

Don't know what's going on, but I have had an abundance of my primary yesterday and today. Usually only very few reports and then being jumped around to different accounts during the day, with frequent periods of NJA. Now all the sudden we get an E-mail because we have a "critical backlog." Is India on strike or something? Actually, my account supposedly has a clause in that says they will not allow work to go to India. I don't get it. I'm ...

Mar 18, 2014

So...I was just dinged for a critical error. Supposedly, I typed an incorrect medication. I specifically remembered this dictation and remembered the medication I typed, which was NOT the medication marked in the critical error. SO - I went into my statistics for the day, pulled up the detail for that particular job and there it was....the CORRECT medication. Somehow, the correct medication was taken out and the incorrect one was put back in. You better be ...

Mar 31, 2014

...

Aug 13, 2014

to mail some overdue bills and pulled out in front of a cop on the way home. I'm almost afraid to breathe the rest of the day. Is this supposed to be Friday, the 13th? ...

Dec 10, 2014

Pardon my ignorance, but if you get a critical error on a QC review (meaning NOT a post-audit), that does not count against you? ...

Mar 11, 2015

of Danger, Will Robinson!! Danger!! ...

Dec 04, 2009

Besides medication errors, can you give me some examples of what other errors could affect patient care? ...

Jan 24, 2010

I've got this terror of critical errors. I shudder every time I check my feedback, if I've left a marker (sometimes I've noticed they'll check the entire report, not just the marker. Guess it depends on the MME). What happens if you get a critical error? Are you back on QA for awhile? Do you get nasty e-mails? Do you get canned? 40 lashes? ...

Sep 06, 2011

Are there any other Tier III critical care MT/editors getting only clinic notes? ...

May 14, 2012

x ...

Feb 14, 2013

This is a new one to me and laughable honestly. I thought we were to spell phoenetically a doctor's name in the text if we cannot find it or verify it. So this is what I did as usual and got a MAJOR CRITICAL ERROR for putting the wrong doc name??? WTH. Seems like they are grasping at straws now. What's the deal? We are to be mind readers now and get these names exact every time even when they don't spell, we can't find, etc. etc. Nuance just makes itself look ridiculous ...

Mar 04, 2015

So 3 points off...short report....and, course failed, 88%......I'm doomed for the next 2 weeks. Probably now way to get up over 99% at this point. Anyway, so I went back to check on it (I usually don't bother), I was going to try to relisten (still can't for whatever reason)...but what I DID see was that the report was sent to the client with the apparently incorrect value of 0.5 still on the report. So they find the error but don't correct it? ...

Mar 11, 2015

for something that I specifically remember changing to the correct lab value. ...

May 13, 2015

Very strange not to have at least one a.m. backlog report. Something going on. I don't care. I hope I get fired. I don't care if the whole company closes and re-opens in India. Just tired of being taken advantage of. ...

Aug 11, 2013

I got a rather lengthy dictation by the most horrifying ESL physician who happened to be dictating next to the emergency room radio for traumas or something similar (bad dictator + lots of radio noise + already noisy emergency room). I was so flustered and frustrated by the time I finally managed to finish editing it that I could've cried. I spent an enormous amount of time in the report, and yet I was still not careful enough not to make 2 very stupid mistakes. Yes, they ...

May 30, 2015

and I might consider caring. As the poster below indicated, cut my pay by 3 cpl and I'm outta here. ...