A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Does this happen with anyone else? - anontoo

Posted: Feb 18, 2014

I've always been one of the ones who has been fairly comfortable with my job performance ... I'm a high producer and have always passed all my audits so I'm one that comes here to give support, and offer tips when they're warranted. But, I just failed my last audit and now my confidence is completely shaken. Before I log on to work I get butterflies, and feel a wave of "dread" come over me that makes me want to never log on to this company again. I know ... it's only been one failed audit but all of a sudden I'm not feeling so confident.

I've heard some say it feels like waiting on the other shoe to drop. Is this what so many of you have been feeling all this time? I honestly feel SICK to my stomach right now.

I feel your pain too. - mt

[ In Reply To ..]
I recently had a few failed audits, sometimes I see the error and cannot believe I made such a stupid mistake. When that happens I feel so awful as well, I then am extra, extra careful, almost afraid to do another job, check and double check. then another problem happens, I get behind on lines. so eventually I just learn and go forth.

But I do understand, hang in there. Sound like they need you more.

Thank you for the nice response ... - anontoo

[ In Reply To ..]
I did the same thing with my audit ... it was a really really dumb mistake that cost me 1 full point. It was a client profile protocol error, nothing that affected the report. If it wasn't for that one error, I would've passed. Now, like you I feel like I'm obsessing over the Client Profile specs before I send my reports in.

It's really nice to know I'm not the only one. Really, thanks for the nice response, it really helped. :)

They set us up to fail... - poorhouse

[ In Reply To ..]
It is impossible to keep track of all the "rules" to be found in the CP, TSG, and BOS. And why are they even using BOS2? I threw that out ages ago. I only have BOS3 and don't even concern myself with BOS2 now. It's a setup to fail the best of us so they can dump us and bring in others who will accept lower pay. If quality mattered anything to them, we'd be making more. Obviously, quality matters nothing to them, except for dinging someone on an ADT error or whether or not the CP said to number meds. Sigh. It's the biggest train wreck of a hot mess I've ever been witness to.

It's nice to know we're all on this one big, giant sinking ship together - anontoo

[ In Reply To ..]
Even the TSMs and QCs are in trouble. I think when they lay someone off, there is actually "relief" that it's not them ... today. It doesn't seem to matter how good you are ... how careful you are ... how diligent you are with your schedule ... how many audits you pass ... or how long you've been here, we're all going down. One way or another, we will ALL fail an audit.

It's kind like the Titanic ... you know the ship is sinking and there are only HALF the lifeboats and vests required for all the passengers. It doesn't matter ... anyway you try and rationalize it, that boat is sinking.

Try to find another company... - besides Nuance apparently.

[ In Reply To ..]
They aren't all like them yet anyway! :)

It's how all these MTSOs are phasing out - American MTs. Cruel, but effective. nm

[ In Reply To ..]
..

Same here too .. - anon

[ In Reply To ..]
I've failed several recent audits. I'm also a high producer and am hoping that helps. I also work a hideous schedule that no one else wants to work and always volunteer for overtime when it is offered. But I dread checking for emails every day. The medical record departments at several of the hospitals in my BOB know nothing about medicine but they know their highly particular formats and are constantly looking for any slip-up and promptly complain. I've gone back to school to get out of this but have another 2 years so worried all the time.

You and I are in the exact same situation - anontoo

[ In Reply To ..]
You and I are in the exact same situation ... I keep hoping my level of production will help me get a little farther. I'm told I'm one of the highest producers in my region but I'm not sure that accounts for much with a failed audit. I work very odd shifts that nobody else wants and like you, I'm frequently volunteering for overtime. I think I'm easy to get along with and never complain. All these things I hope are taken into consideration if it comes down to me or someone else (I would rather it be no one but I'm a single mom and this is my only form of income).

Until this failed audit, I've told everyone that I'm actually quite happy with my job and I've felt OK with MM and my position here so I'm not ready to jump ship quite yet - that will change if I fail my next audit though. One more failed audit and I'm making a move - I won't sit around and wait to be fired, it's just not in my fiber and if I have an interruption of income I'll go under.

You guys have been so supportive, I seriously really really appreciate it. My stomach has been in a knot for a couple of days now ... it's so nice to know you understand.

2013 Top 10...now big fat flop. - CT

[ In Reply To ..]
Made it to the MT of the year last year, never failed an audit, promoted to MME then got transferred to a new team after my previous acronym-of-the-day was canned. Even transferred with my primary account, lucky me! Didn't matter. Failed my audit, getting nitpicked daily, and just tired. Oh, and I'm now informing my acronym of when we're losing accounts to Global. No one else is telling her anything. Just keep swimming...

well now, that doesnt bode well for - the rest of us, does it?

[ In Reply To ..]
All I can say is Wow!
Sorry to hear how they are treating you

You were MT of the year and it's happening to you too? - WOW

[ In Reply To ..]
Seriously? If it can happen to an MT of the YEAR it can happen to ANYONE.

I'm real sorry to hear you're dealing with it too. A person doesn't make it to MT of the year by being a worthless employee. That blows me away.

It seems like it's the MM way of telling us "You ain't all that".

Top 10, but not #1 - CT

[ In Reply To ..]

Still ... top 10, dang ... - anontoo

[ In Reply To ..]
That's a really great achievement ... MM doesn't give that kind of recognition out to "just anyone", you have to be at the top of your game. People don't just go from top 10 in their position all the way down to being badgered every day about quality. In any other world that would be unheard of.

Thanks. Reminders are appreciated that this isn't what it's like in the world. - CT

[ In Reply To ..]
I'll just keep right on getting beat up along side the rest of you. In the meantime, I'll just wrap up my MBA and continue being dumbfounded at what insane business practices, that every class I finish reinforces as irresponsible and reprehensible, this company has decided to make it's mantra of the moment. Then, when all is said and done, I'll come out on top, as will all of you!

Totally understand - Kicknomore

[ In Reply To ..]
Sounds so familiar. I made it to top 5. A few weeks ago failed audit twice. So demoralized I ended up saying enough is enough and go out with my ego intact, so I retired.

I sooo envy you ... I wish I could do that too - anontoo

[ In Reply To ..]
I have a while yet before retirement so it's not an option for me but you're very fortunate.

I can't understand how someone who is a *top 5* in their field fails an audit. That's totally crazy ... a person in the top 5 should be appreciated and rewarded for their work, not emotionally beaten and punished.

When I tell people my quality is 99.5% their jaws drop. If you told a teacher that her effectiveness in teaching was 99.5%, that would be considered an overwhelming success. If you told a doctor his healing rate was 99.5%, he would be considered one of the best in his field. In any other field, 99.5% is considered a complete success. Only at MModal is it considered a failure. ONLY HERE.

Bad stomach - Nana

[ In Reply To ..]
My bad stomach comes about an hour before my shift ends, after trying to fix ADT, speech wreck and keep my line count, my stomach ends up in knots. I keep Smoothie Tums on my desk!

Have an upset stomach before starting shift every day - BH

[ In Reply To ..]
That is exactly how I felt every day. Before I was terminated for failing audit on Feb 11, I couldn't get up the energy to go over my proofed reports from 6 new accounts so I could read the feedback. Then I didn't have to time to go over the 5 audited reports the TSM was supposed to call me about. Then the call came and she HAD to talk to me before my shift started at 4 pm. She said she had to terminate me and I would not be able to get into Fluency anymore. In fact, after the phone call, I did read the audits and asked questions about some of the reports and did not believe I should get marked down for some things, and she replied "no further communication from you is necessary, as you are terminated."

Well, now no more sick feeling before I start work.

Similar Messages:

Apr 01, 2010

Pass your transcription test and have the recruiter say that she will call you at a certain time for an interview and then never call? ...

Nov 12, 2010

Hi, don't know if this is the right place to ask, but two mornings in a row, I have received this in my Hotmail "junk" mail box. It says "Private Notice" and the subject line says "YOU'RE DEAD." Of course I haven't opened these and sent them directly to "delete." Does anyone know if there's a new virus or worm or something going around like this? Has anyone else had anything like this happen to them? I've googled and checked Norton and McAfe ...

Mar 11, 2011

It seems like I am always changed to a different account whenever we have an incentive program going on. Is that their way of telling me they do not want me to make any extra money, not that I make much now, LOL. ...

Jan 23, 2012

You see a job listing, and when you click on it and read the description you think, "Hey, I can do that!" You even think or know that you would enjoy doing that kind of work. Then you register and begin the online application process. It's 29 pages, with every single detail about your jobs for the past 10 years REQUIRED/MANDATORY fields! You either begin the process with good intentions, but after a while you have a headache and tire of it so give up and either aband ...

Jan 28, 2012

I edited a report in which I changed leukoesterase to leuk esterase, however, when I went to upload, spellcheck found "leukoesterase" which no longer was visible in the report (at least not what was on my screen!). I went back in and deleted the whole word, then put it in again as two separate distinct words and that time, spellcheck accepted it. But what worries me is does this occur other times? Are our edits somehow NOT being recognized on the other end? Heaven know ...

Apr 24, 2012

I have never had this much trouble before doing my job. I will have 99% on those FIESA and then 1 report will be a C and my QA averages out to a "C" 99.3%. What happens if I never get a score higher than that? Fire me? Cool beans! Need a vacation anyway !!! Seriously, what the hell is this QC crap? How can FEISA be A, B or sometimes a C and the QC score is super low???? I think it's just so they don't have to pay bonuse ...

May 16, 2012

person who owns Fast Chart? I am going to report the things that have been going on to them. Of course, I tried that at another place (DSG) and it did no good. Not one good place to work anymore:(( ...

Sep 05, 2012

How did we get to this point? I have been an MT for 35 years and how did we let our profession turn into the slave labor it has become. This used to be a great job, good pay and well respected. I read these boards and see all the complaints about low pay, no pay, no work, etc. and it makes me physically ill. But, I also know nothing will change if WE collectively do not demand and force change. I know people need their jobs and need money, I do too but at what cost? How long will we allow t ...

Feb 09, 2013

Now I'll admit it would be a lot less interesting, but at least it wouldn't be so volatile all the time. Sometimes I leave here just feeling like crap, even when I'm not involved, just from reading all the fighting going on. ...

Apr 17, 2014

I wonder what would happen if I didn't answer any emails anymore? I've been questioning my QC person about what I've been finding on feedback and got back a rather snarky e-mail about how I should know certain things, etc. How can I know when I get dinged for doing something by one person and dinged by another person for doing the same thing correctly? Can anyone who is QA tell WHY aren't you all on the same page. Everyone of you dings differently. Don't you have co ...

Nov 25, 2009

I knew that sooner or later one of these Indian ESLs would revert back into speaking in their own tongue. I suspected that before but it was just their way of speaking English. I couldn't believe it when this guy today, midsentence, started talking in his Indian dialect. He laughed at himself, embarassed, then continued in English. I didn't find it funny. ...

Mar 03, 2010

Has anyone heard, been given notice, going back to MT'ing?? ...

Mar 19, 2010

So, I NEED a job! I have one, but we are ALWAYS out of work and I need some supplemental income. I apply for a full-time job (other job is IC) and it is Monday through Friday, full benefits, etc. He ASKS me to tell him what I plan to make and I know lately everyone seems to be wanting to pay no more than 8 cpl and I WANTED the Monday through Friday, any hours, etc that the job offered, so I told him 8 cpl with spaces. You know what? He emails me back and says great, ...

Jul 15, 2010

My group is not in lockdown yet. I have been dreading it. It seems like chaos and this was making me want to quit. Although, these last 2 weeks, I have been on the other side where people have been jumping on and taking my work. Just found out that some MT's are supposed to work 12-24 hours a week and instead, they have been putting in anywhere from 28-48 hours in ONE week. I work in the evenings and kept running out of work at 11PM!!! What? Just m ...

Feb 28, 2011

We were just informed that our facility is considering sending as much of 80% of its coding to India to cut costs. They would keep only the most difficult work here in the US. And so the downhill slide appears to be beginning. Our company has informed us that most new clients are asking for an offshore option so as to cut the costs of coding. I guess it is on to something new once again! ...

May 21, 2012

Well I've been reading about it. Looks like it might happen in my neck of the woods now. I work in a radiology department in a hospital where I get a semi-decent hourly wage plus incentive pay and it turns out to be a pretty decent job for me. We are short-staffed due to the inability to find qualified help or even just "trainable help" these days. I just got word that if we cannot keep up with our workload, it will be outsourced. My boss just told me within the last six months and s ...

Dec 07, 2012

very long time. When I checked it out today, it seemed like all the posts were really old. Maybe I was doing something wrong. ...

Mar 09, 2014

I heard that there are approximately 500 billion XPs still in operation, way more than Microsoft estimated. Does anyone know if we're supposed to buy new PCs or if they'll be supplied? If we have to buy them, I'm toast. I frankly don't have the money and won't have it unless they give back what they stole. ...

Dec 17, 2014

I have always thought that if we had a union, companies could not get away with this behavior. So why don't we have a union to represent us, any thoughts? ...

Feb 11, 2015

or how long you have been doing this. Nuance uses this to their advantage. They really don't CARE about the mistakes or quality. This is a TOOL to keep pay nice and low, plain and simple. The fair and just way to do this is how it used to be. First of all, it depends on the DICTATOR reading his own reports when he/she gets them back--(like they are SUPPOSED TO DO) -- If there are mistakes, they are corrected. Yes, if it was the MTs mistake, they are noti ...

Mar 04, 2010

I do not work for the Q, however, I have been trying to follow what is about to happen with the First Time Right protocol because I do have friends who work there, I am a MT with over 25 years experience and of course there is always concern that even though (in my opinion) this seems like a beyond crazy idea, it could possibly affect MTs everywhere eventually. My question is this, (it may have been discussed already on this board, if so I apologize) with the new HITECH laws does this not ...

Sep 23, 2010

Slowly they will transfer accounts, one by one, to India, starting with the easiest accounts/work types first. Soon we here in the US will be left with ONLY the bottom of the barrel indecipherable CRAP........which we will have to send to QA hence our pay will be practically reduced to what they pay for Indians to do the work. A lot of us will finally throw in the towel, not being able to accept minimum wage, which will be fine with them. They just don't want it all happen ...

Apr 13, 2012

...

May 12, 2012

Check this out ladies...http://www.ilnd.uscourts.gov/RecentlyFiledCase.aspx This is against Transcend - I'm just getting started with M-Modal and I won't put up with any crap that they will pull regarding the same issues as these ladies at Transcend... Theresa Cosentino vs Transcend Se... There might be hope for us yet... ...

Aug 07, 2013

I've been doing the same account for months. VR has always spelled out "MI" as "myocardial infarction"... until today. Now it spells it out "Michigan." The patient has no history of Michigan. No family history of Michigan. No Michigan symptoms. ...

Aug 30, 2013

and I'll be sure to let you know, because there is no way I'm going to get 40 hours in this week. ...

May 22, 2014

Ladies and Gentleman MTs -- Twenty years ago I earned 7 cpl at my job as an IC MT, was treated fairly by my employer, paid weekend and holiday bonuses, as well as quan/qual bonuses. Although hours were long, worked most holidays and weekends, I earned around $45,000/yr, about $35.00 an hour and was free to choose the hours that I worked. Could we all just take some control over our professions, please? Yes, being an MT is a profession. How much specialized education, t ...

Apr 19, 2012

I have noticed that my right index finger is a little bigger than the left, feeling a little tender, not real painful yet. I measured them and sure enough it IS bigger. Great, does this mean I'm getting arthritis or something? In my late 40s--am I old enough for this? Probably. I just hope this doesn't get any worse. I'll be in big trouble. I had to drop my medical insurance. And if I can't work, I don't know w ...

Sep 18, 2013

You notice your appetite comes back. Your cats are no longer afraid of you because you relax back into who you used to be. ...

Jul 30, 2014

I rarely get complete mouth extraction reports, and when I do they usually have the same instruments used in them, but I have a burr that I am not familiar with. It sounds like crivet or cribet. "Using a _____ burr and the Hall handpiece, all sharp edges of alveolar bone were then smoothed over, and..." There is a hard K sound to it, definitely not just 'rivet' burr. Google wants to give me search results for 'crickett" but it is definitely not that. If you have ...