A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Bringing this to the top... - Still stuck in download hades

Posted: Oct 01, 2014

My TSM told me to call support, so I did. Talked to a very nice gentleman who tried to clear the job & couldn't. Told me he was escalating it to domestic(?!?). So, I'm vacuuming & doing laundry in the meantime.

Me too. I've been down nearly 2 hours. Crazy. - nm

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Just one more reason their support shouldn't - have been offshored to India.

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A to the men! - Whitney H

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Down too! Oh well down time! - Debs

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Yay!

I don't understand why an entire support team cannot - sm

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figure out how to move or correct the reports that have an error. How hard could it be??

I think they still don't know it's happening. They didn't seem to know what I - sm

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was talking about, as if I'm personally having problems with my computer...

It's been down 5-1/2 hours now. Jeez... - nm

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Have any of you got a reply with an actual ticket number? They usually give - us one by now. NM

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I got one, but - anon

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I got one that wouldn't download. This was before I got the email from the TSM about what to do. I just closed out Fluency and when I reopened it, the report was gone. It came back again later in my shift. I did the same thing. Then I got the email from TSM and sure enough the report came a 3rd time. I was ready to call support when the report disappeared. I went to download a report, this one came in and then it miraculously opened. I'm glad I didn't have to call Support.

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