why didn't you follow up on your written description of what happened? You let them think whatever your MA told them was the problem. If you knew how they were, you would not have let that happen. I doubt it caused the M.D. and Nurse To Spin On Their Heels, or that you had to Beg For A Sling or that they Punished for 40 Minutes. If you knew she had bursitis you would have made sure they knew that was not the problem. You were not there to make sure your ma was explaining the problem? This situation does not apply to the OP post.