So, last weekend, 10/27, I ordered a large Nintendo Wii bundle (this includes a bunch of games and accessories) from Wal-Mart's website for my daughter for Christmas. On 10/30, I received an email stating that the Wii console was "not available" and they were canceling this part of my order. I tried to cancel the rest of my order, but WM does not allow you to cancel online orders once you place them. Obviously, I'm extremely mad as I now have a bunch of games and accessories for the Wii but no way to play/use them!! I really feel like I was tricked into buying this very expensive bundle when there's no guarantee that I will be able to get the Wii console before Christmas. I actually filed a complaint with the Better Business Bureau and sent a letter to Wal-Mart's corporate office. I received a response back from their customer service dept stating that they would call me to "resolve this issue" within one business day, but that was 2 days ago and nothing as of yet. The really crappy part on their behalf is that they are STILL selling this Wii bundle on their website and it states it's IN STOCK when they know very well that it's not!! So, I'm not the only one that is going to be tricked into paying hundreds of dollars for games and accessories and not getting the Wii console!
I really don't know if there is someone else that I can complain to - like the Attorney General or what??? I really feel like this is very unethical of them to do this. I know I can take all the games and accessories to the store to get a refund for that, but I'm still out the shipping charges which isn't right.
Please all you WM haters don't flame me for shopping there in the first place. I've never had a problem with them before and I'm not sure why they are treating me like this now. I really just wanted to get ideas or suggestions from anyone that knows whether this is illegal or just unethical and if there's anything I could do about it, besides complain on here and hope I keep someone else from shopping at this horrid place :) |
