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You say: *Years do not give you a leg up in this business, knowledge and application of it do.* But where does the knowledge, verbal and technical, come from if not from years of working on different accounts in different environments? No school, no matter how good it is, is going to teach you everything you need to know by graduation.
I cannot understand a service owner wanting to turn her back on a class of workers (long-time transcriptionists) in a market that cries about a shortage of skilled workers and uses that as an excuse to offshore. It's no different from saying you don't want to hire based on gender, ethnicity, national origin or religion based on your preconceived notion of any of these things. Why deny yourself access to any portion of a supposedly limited talent pool? Is it a pain in the tail to have to wade through resumes, perform testing and do interviews to try to find the right person? Sure it is, but that's part of the owner's job just like transcribing a disorganized, Klingon-speaking dictator who is barely audible is a pain in the tail part of a transcriptionist's job.
I have to wonder how many experienced, valuable, long-term transcriptionists who might be looking to make a change in their situation have been turned off by this MTSO's comments and now would not consider working for her because of her perceived attitude. Those who know her personally may be able to look beyond it, but others won't. If her service is as good as you say, then it appears that her comments may lead to an unfortunate lose/lose situation all around. |
More thoughts on this - Malki Reed
